Job Description

Job Title: Part Time, Guest Services Representative, Londonderry Mall

Reports to:? Guest Services Supervisor

Working Hours:?Day, Evenings and Weekends.

Position Type: Part Time

Summary:

The primary focus of this role is to provide excellent service through established programs at the

Londonderry Mall guest services desk to all visitors, tenants, and mall employees. The Guest Services

Representative is expected to deliver an authentic, engaging, and memorable experience for visitors to

Edmonton as well as the local community by exceeding customers' expectations. This position requires

flexibility and a variable schedule to fit in with the exciting opportunities a retail shopping centre

provides.

Tasks & Responsibilities

Responsibilities include, but are not limited to:

- Provide exceptional customer service and proactively seek opportunities to create memorable

customer interactions, going above and beyond to assist customers and tenants.

- Maintain a thorough knowledge of the center's services, stores and locations, merchandise, and

upcoming special events and promotional services.

- Promptly and professionally answer customer inquiries over the telephone, electronically, mail,

and in person regarding information about Londonderry Mall and our retailers.

- Opening and closing of the Customer Service Desk which includes taking deposits to the bank.

- Execute the Centre's gift card program including selling, assisting guests and retailers with gift

card transactions, handling debit/credit payments, and reconciling receipts.

- Assist with various on-site marketing events.

- Maintain Lost and Found with the assistance of Security.

- Managing programs and other services such as gift wrapping etc.

- Provide administrative support including but not limited to, typing reports, data entry and filing.

- Provide and manage various customer tracking initiatives.

- Update directory listings, store descriptions and retailer promotions posted to Londonderry

Mall's website.

- Create stories for social media platforms each shift to promote tenants and answer all direct

messages and comments.

- Maintain procedures and update and file as necessary.

- Train if directed by Marketing Manager any other Guest Services team members on software

and procedures

- Completion of daily retail trackers which includes data entry of social media, gift card sales, etc.

- Cultivate relationships with the shopping centre's retailers and keep up to date on product

offerings and store promotions.

- Maintaining cleanliness and organization of the workspace.

- Complete other tasks as assigned by management.

The successful candidate will possess:

- Previous experience in retail customer service environment

- An outgoing, enthusiastic, and friendly personality with a positive 'can-do' attitude

- Comfortable engaging with the public and an excellent team player

- Strong ability to multi-task and work under pressure

- Follows direction well and has the ability to take initiative where appropriate

- Strong verbal and written communication skills

- Proficient in Microsoft Office (MS Outlook, Word, Excel), Windows

- Competent in social media, Facebook, Twitter, Instagram, Website, etc.

- Flexible schedule; days, weekends, evenings, and statutory holidays.

- Must be able to provide a clear criminal background check.

Job Types: Part-time, Permanent

Pay: $17.20 per hour

Expected hours: 20 - 25 per week

Work Location: In person