Job Description

JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate, skilled trades or technology, or youre looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.
WHAT YOULL BE DOING
Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations and promotional activities
Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service
Interact with shoppers and retailers in a courteous and efficient manner
Promote and sell shopping centre gift cards
Answer phone calls
Develop and maintain strong relationships with retailers and educate them about the centre's services
Assist guests by providing directions/information, answering questions, and performing other centre specific services
Maintain store knowledge about the different products, services, promotions and special events to be able to offer gift or store suggestions based on the shopper's needs
Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan
Participates in special projects and assumes other duties and responsibilities as assigned
Support the supervisor in certain administrative tasks (schedules, gift cards, etc)
WHAT WERE LOOKING FOR
High school education
Strong written and oral communication skills, multilingual skills are a plus
Computer skills
Positive attitude and a strong desire to provide excellent customer service
Must be able to effectively communicate with shoppers, retailers, Centre Management, Service Providers and all of the shopping centre personnel
Must be able to work in a fast-paced environment, with the ability to multi-task while maintaining a high level of professionalism.
Conflict resolution/management skills
Must be friendly, approachable, proactive and solution focused
Flexible and able to work weekends, nights and holidays and for replacements
WHATS IN IT FOR YOU
Join an industry leader and shape the future of commercial real estate
Deep investment in cutting-edge technology to power your work
Comprehensive and competitive benefits plan
A supportive, caring and diverse work environment designed for your growth and well-being
Estimated total compensation range for this position is: 1,840.00 - 18.40 CAD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicants education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site -Surrey, BC
If this job description resonates with you, we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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