Job Description

PROGRAM COORDINATOR

Friday 3:00pm - 8:00pm, Saturday and Sunday 12:00pm-8:00pm

Main Purpose of the Job:

The Program Coordinator is responsible for the day-to-day operations of the assigned client programs. The position will ensure staff members are providing the highest level of quality care and service provision to the clients and the community. The Program Coordinator provides trauma informed support respecting client care to all staff members, while completing touch base meetings and annual reviews specifically to the staff members they are supporting.

The Program Coordinator is responsible to provide guidance and day to day support to staff members and clients while providing daily updates to the Program Lead to ensure the delivery of optimal client care services. The Program Coordinator is flexible within their role based on the needs of Rowan House Society, which may consist of taking a more direct role in supporting clients and the programs. Additionally, the Program Coordinator will support the staff members at the various locations such as the Emergency Shelter, Community Program Offices or in the community.

Duties and Responsibilities:

Ensure the daily operational requirements are met for the assigned Client Programs Provide crisis case management and supportive planning from a trauma informed approach while maintaining client files with integrity and accuracy. Connect and provide support for the assigned programs. Support and facilitate day-to-day programming, communicate any program gaps, and collaborate with Program Lead in executing plans to improve client care delivery services. Ensure staff members, volunteers, and practicum students are integrating program objectives in their practice for optimal client service delivery. Ensure client and staff grievances are brought forward to the attention of the Program Lead in a timely manner. Ensure Dual Relationships are brought forward to the attention of the Program Lead to solidify the required process. Engage staff members in identifying their inherent strengths and to utilize a solution-focused approach to their work. Discuss and review staff members' annual review goals and their progress. Responsible for reviewing client's file on Outcome Tracker and providing staff members with feedback to enhance their case note practice. Ensure case notes are reviewed and locked, review intake and discharge information, ensure client goals are completed, Critical Incidents have been reviewed and advised to the Program Lead, and ensure there is no missing data on client's file. Ensure Assessment tools are completed for each client unless the client declines. Ensure that a safety or accountability plan is completed in alignment with the Assessment tool, or based on the needs the client identifies. In collaboration with the Program Lead, support the hiring process of new staff members or practicum students by participating in the interview, the orientation, and the onboarding processes. Additionally, this includes the discontinuation of a staff member or practicum student, which involves ensuring all documentation is completed and all devices are returned. Responsible for performance management processes with staff members which includes advising Program Lead and Finance and Administration Manager on the next steps. Support and participate in the On-Call Rotation and provide coverage for shifts not covered, as well as ensure a summary and outcome of the call is documented. Other duties as required and determined by the Program Lead.

Community Relations:

In collaboration with Program Lead, connect with community agencies and resources to advocate for services for individuals of domestic violence and abuse. Attend appropriate community agency meetings as required by Program Lead and bring forward new opportunities for partnering with other organizations or committee meetings.

Administrative:

Ensure Polices and Procedures are reviewed on a regular basis and are used to support in day-to-day operations and process alignment. Review the Strategic Plan to ensure program objectives are being met. Ensure the Programs are in alignment with the Program Logic Model. Provide daily case management support and timely scheduled touch base meetings with staff members. Ensure emails are being read and responded to in a timely manner. Maintain records, statistics and data collection as required by the organization. Ensure proper documentation is completed for Grievance Procedures and Dual Relationships. Ensure proper documentation is completed for Touch Base notes with staff members and a copy is provided to the staff member. Ensure appropriate documentation for performance improvement processes when supporting staff members with professional development and growth. Track and ensure all staff members training, and certifications are up to date, which includes Criminal Record/Vulnerable Sector Check and Child Intervention Check. Review staff members timecards to ensure lunch breaks, vacation, sick time, and personal days are being scheduled. Ensure staff members are receiving approval prior to any overtime hours. Complete annual reviews which are forwarded to the Program Lead for review and sign off. Ensure representation from each program is at the Health and Safety Committee meetings and the Outcome Tracker Committee meetings. Participate in individual touch base meetings, shift changes, Town Hall meetings, staff meetings and other professional development opportunities as required. Assist in the coordination of administration functions between the other programs at Rowan House Society.

Professional Development:

Take a proactive role in one's own professional development and accountability.

Remain current in the research and best practices in topics related to domestic violence and abuse, crisis intervention models, and information on Rowan House Society strategic outcomes.

Attend and participate in leadership trainings or opportunities to enhance learning opportunities and areas of growth.

Qualifications:

Bachelor of Social Work or Relevant Human Services Field with at least two years' experience in crisis intervention and community work. An equivalent combination of education and experience may be considered. Proficiency in Microsoft Office suite of programs. Knowledge of the importance of the touch base process of mentoring and supporting staff members in their learning process and areas of growth. Knowledge and understanding of the effects of domestic violence and abuse. Knowledge and understanding of how to support individuals experiencing domestic violence and abuse as well as how to work with individuals who are causing harm. Knowledge of trauma-informed practices and the values of Rowan House Society. Knowledge of community resources, specifically in the Foothills area. Strong knowledge and understanding of the specific support required for rural communities. Strong presentation and group facilitation skills. Commitment to understanding cultural humility, diversity and supporting equality of opportunities. Awareness of the unique cultural and spiritual needs of indigenous individuals, families, and communities. A strong understanding of the realities and issues that impact the Indigenous communities. Ability to analyze risk and provide strong risk mitigation procedures. Willingness to be innovative and creative in enhancing current processes. Ability to think and act strategically and systematically. Strong interpersonal and crisis intervention, negotiation, and conflict resolution skills. Be a team player who is self-motivated and works effectively in a fast-paced environment with deadlines and multiple workflows. Strong public relations, interpersonal and communications (written and verbal) skills. Strong analytical and problem-solving skills to deal with complex tasks and issues with minimal direction. Able to plan, organize and prioritize responsibilities to meet deadlines. Can effectively manage multiple tasks and varying workloads. Ability to analyse situations in guiding safety plans that support the client's safety and the safety of others. Be discreet and maintain confidentiality to safeguard the security of clients. Ability to work together in a team setting by being positive, professional, and approachable. Ability to maintain a calm manner, utilize critical thinking strategies in unpredictable circumstances and to respond effectively.

Certificates:

Must have Criminal Record and Vulnerable Sector Check Must have Child Intervention Check Must be registered with their relevant professional organization as governed by the Health and Professions Act Must have current CPR and First Aid Certificate Must have current Suicide Intervention Training Must have Non-Violent Crisis Intervention Must have Naloxone Certificate Must have valid driver's license and reliable transportation required Must provide Drivers Abstract Record

Working Conditions:

Flexibility is required within this role; evening and weekends may be required.

Physical Requirements:

Strength Parameters

You may be required at times to lift boxes or event kits to and from events, as well as put up the event tents. You may be required at times to lift or carry children who weigh up to 60 pounds.

Motion Parameters

You may be required to sit at your desk for extended periods of time.

Vision and Hearing Requirements

You may be required to sit at your computer for extended periods of time.

Job Types: Full-time, Permanent

Pay: From $25.50 per hour

Benefits:

Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Wellness program
Education:

Secondary School (preferred)
Work Location: In person