Job Description

Do you have excellent communication skills in both French and English? Are you eager to gain some experience in the financial services industry? Do you have experience in a sales support or back office function? If so, we have the role you are looking for!
...

We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
This role is open to candidates in Toronto location.
Potential for contract extension and conversion.

Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Working Days: Monday - Friday
- Shift Hours: 8am to 5pm
- Hybrid role
- 5-month contract
- Strong potential for perm hire
- Pay Rate: $24/hr
- Training provided
- Oct 24th, 2022 start date

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Responsibilities
As a Bilingual Customer Service Representative, your duties will include but not limited to:

• Acting as first point of contact for incoming calls, emails & web requests for information & inquiries from clients
• Providing administrative support for our sales team on an adhoc basis
• Ensuring data integrity & accuracy of customer records
• Supporting clients with the onboarding of their company subscription including the building and publishing of provider profiles
• Prioritizing and problem solve key internal dashboards to ensure our paid subscribers are appearing correctly
• Collaborating with internal business units to support the mandate of the sales operations team
• Delivering on priorities as assigned to execute on billing delivery excellence
• Documenting all activities for accurate reporting in our CRM - Salesforce.com

Qualifications

• University Degree in applicable field or related relevant experience
• 1-2 years' experience in a sales support or back office function
• Experience with Salesforce as a CRM tool is required
• Bilingual required (English and French)
• Excellent communication skills - both written and verbal
• Advanced Microsoft Word, PowerPoint, Excel and Visio skills
• Strong analytical and problem-solving skills; high attention to detail with accuracy
• Ability to work in a fast paced, high volume environment
• Client focused mind set and a proven ability to deliver quality service
• Enhanced Reliability Clearance (ERC) is required

Summary
If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

Do you have excellent communication skills in both French and English? Are you eager to gain some experience in the financial services industry? Do you have experience in a sales support or back office function? If so, we have the role you are looking for!

We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Service Representative.
This role is open to candidates in Toronto location.
Potential for contract extension and conversion.

Advantages
- Work for one of Canada's largest insurance and financial services companies
- Work with a friendly and easy-going team
- Working Days: Monday - Friday
- Shift Hours: 8am to 5pm
- Hybrid role
- 5-month contract
- Strong potential for perm hire
- Pay Rate: $24/hr
- Training provided
- Oct 24th, 2022 start date

Workers placed through Randstad are eligible for preferred rates on health, dental, and life insurance. This Value-add program will provide a wide range of options to suit your needs.

Responsibilities
As a Bilingual Customer Service Representative, your duties will include but not limited to: ...

• Acting as first point of contact for incoming calls, emails & web requests for information & inquiries from clients
• Providing administrative support for our sales team on an adhoc basis
• Ensuring data integrity & accuracy of customer records
• Supporting clients with the onboarding of their company subscription including the building and publishing of provider profiles
• Prioritizing and problem solve key internal dashboards to ensure our paid subscribers are appearing correctly
• Collaborating with internal business units to support the mandate of the sales operations team
• Delivering on priorities as assigned to execute on billing delivery excellence
• Documenting all activities for accurate reporting in our CRM - Salesforce.com

Qualifications

• University Degree in applicable field or related relevant experience
• 1-2 years' experience in a sales support or back office function
• Experience with Salesforce as a CRM tool is required
• Bilingual required (English and French)
• Excellent communication skills - both written and verbal
• Advanced Microsoft Word, PowerPoint, Excel and Visio skills
• Strong analytical and problem-solving skills; high attention to detail with accuracy
• Ability to work in a fast paced, high volume environment
• Client focused mind set and a proven ability to deliver quality service
• Enhanced Reliability Clearance (ERC) is required

Summary
If you are interested in the Bilingual Customer Service Representative, please apply online at www.randstad.ca.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process. show more

the application process.

Learn what's next in the application process and find out how we help you land the right job.

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the application process.

Learn what's next in the application process and find out how we help you land the right job.

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we'll give you a call.

A consultant will call you at a suitable time to discuss your application and career aspirations.

3 of 7

getting you registered.

If you've never worked with us before, we collect some basic information and confirm your eligibility to work in Canada.

4 of 7

reference and background check.

Next, we need to verify a few things! We'll contact your references and perform a background check to ensure you're right for the job.

5 of 7

the perfect job for you.

Our team will arrange an interview for the role you've applied for, or suggest an alternative, if they believe there's an opportunity that's a better fit.

6 of 7

the interview.

We ensure you're fully prepared for your interview and know what to expect. We know you'll ace it!

7 of 7

start your new job.

Congratulations, you're ready to begin your new job! We ensure you're fully prepared for your first day.

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Randstad Interim Inc. is a corporation formed under the federal laws of Canada. Our corporation number is 797878-2. Our permit number in Quebec is AP-2000610. Our registered office is at 777 Bay Street, Suite 2000 PO Box 128, Toronto, Ontario, M5G 2C8. RANDSTAD, [logo] , HUMAN FORWARD and SHAPING THE WORLD OF WORK are registered trademarks of Randstad N.V. Randstad N.V. 2020