Job Description

PressReader is a rapidly growing technology company that partners with the world's leading publishers to deliver content to millions of users in over 160 countries. Our progressive approach to digital distribution has allowed publishers such as The Washington Post, The Guardian, Newsweek, Rolling Stone, The Globe and Mail, and Vogue to find new audiences through business partnerships, including airlines, hotels, cruise ships, libraries, and thousands of other companies worldwide.

Our technology also powers Branded Editions (BE) - a white-label solution that enables publishers to deliver their digital content in interactive ways. BE allows them to build a customizable platform that supports a wide range of revenue opportunities.

We have an opportunity for an Operator to join our Network Operations Centre Team. This position is a full time position on a flexible schedule, which includes evenings, weekends, night shifts, and statutory holidays.

This is a great entry-level position to join a dynamic and progressive technology company with an exciting future.

In this role you will:

• Be involved with the production and processing of digital newspapers and magazines replicas from around the world
• Handle the execution of quality control and assurance measures adhering to Service Level Agreements
• Provide technical support and services to our international clients and publishing partners
• Be in charge of the administration, installation, maintenance and support of PressReader products and applications
• Collaborate with multiple internal and remote departments and teams

You are a great fit if you have:

• Technical and client support experience via email, phone, remote connection tools
• Understanding of basic networking protocols such as FTP
• Knowledge of Microsoft Windows Environment and Operating Systems
• Troubleshooting experience in a Windows network environment
• Experience with remote support tools such as TeamViewer
• Good oral and written communication skills with a strong command of the English language
• Ability to multitasking and prioritize competing tasks
• Ability to collaborate well with others and require minimal supervision
• A minimum of one year experience in Technical Support

Bonus points if you:

• Certificate, Diploma or Degree in Information Technology or Computing Science or related field
• Own a reliable transportation to work on shifts which are beyond public transportation hours
• Easily adapt to a dynamic environment with constantly changing duties and priorities
• Have a strong interest in the technology sector

This role is a full time permanent position based in our Richmond, BC office. Working from home is available during the Covid pandemic and we are actively considering and trialing hybrid solutions post-pandemic.

We understand everyone has different circumstances; however, we will only consider applicants who are legally eligible to work in Canada.

If you don't see yourself fully reflected in every job requirement listed for this job, we still encourage you to apply. We are committed to creating a more equitable, inclusive and diverse company and we welcome applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, sexual identification, and life experiences.

Sometimes emergencies happen and you may need to reschedule an interview. We understand. Please let us know without worrying about losing the opportunity or your credibility.

To apply, please submit your resume, and a cover letter explaining why you are the right person for this role.

This is a great opportunity for the right candidate.

We can't wait to meet you!