Job Description

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you\xe2\x80\x99re on our team, you\xe2\x80\x99re supporting our province\xe2\x80\x99s homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on. As a member of the Berkshire Hathaway Energy family, we are part of a global group of companies delivering sustainable electricity and utility services to customers worldwide. Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry. Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta\xe2\x80\x99s energy transition to net-zero emissions, AltaLink\xe2\x80\x99s transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered. We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community. Join our team! : Note: This position will be based out of Head Office in Calgary; or, the Acheson, Red Deer or Lethbridge Office. The Network Operations Technologist works in the Network Operations Center (NOC) and reports to the AltaLink Control Center (ACC) Real Time Manager. The Network Operations Technologist centrally manages AltaLink\xe2\x80\x99s network systems, which include portions of the corporate, telecom and operational networks. This position works Monday to Friday, with a 24 hour on-call shift rotation to support the 24/7/365 monitoring of AltaLink\'s network assets in accordance with North American Electrical Reliability Corporation (NERC) and other Industry Standards. Responsibilities:

• Assesses on a 24/7/365 basis, the operation of AltaLink\'s network assets.
• Provides network asset risk factor information and input to AltaLink\'s Control Centre (ACC) for overall power system risk, assessment and mitigation.
• Ensures the coordination of work activities with the maintenance, planning, scheduling and field operation groups, overall network performance understanding, and assists in the delivery of network services to AltaLink.
• Centrally manages and monitors the operations of AltaLink\xe2\x80\x99s Networks.
• The primary contact for our Network Operations Centre (NOC) to ACC regarding telecommunications risk, return to service processes and significance of outage evaluation to the operations of the power transmission system.
• The point of contact for service connectivity issues between head office, substations, and all other AltaLink facilities.
• Provides technical support by conducting the diagnosis of level I and II network incidents and repair attempts.
• Determines what network alarms are to become a network incident and triages / coordinates all network incidents.
• Activates and coordinates the network incident process with all other AltaLink processes.
• Analysis of network performance for internal and external client Service Level Agreements and to provide network health status reports.

Qualifications:

• Diploma from a recognized technical school as a Telecommunications / Electronics Technologist, Network Analyst or equivalent.
• Requires minimum of 5 years technical experience.
• Proven ability/experience in the above noted responsibilities.
• Combined education and experience in the management of network operations.
• Strong troubleshooting and analytical skills and abilities regarding networks and operations.
• Experience with MPLS and microwave radio systems.
• Working knowledge of SAP, network troubleshooting and reporting tools.
• Effective communication and interpersonal skills to interface with team members and customers to promote positive customer outcomes.
• Strong ability to work in a team environment and with many diverse technical disciplines.
• Motivation and ability to work a modified schedule and occasional overtime during emergencies.
• Be available as per UUWA contract for 24 hour on call requirements in a rotating schedule with the other NOC Operators.
• If based at a field office location, there is a requirement for periodic travel to head office for work purposes.
• Proven track record of good attendance and job performance.

Notes: AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required. We thank all candidates for their interest in a career with AltaLink, however, only candidates being considered for an interview will be contacted. When you submit a job application to AltaLink, it will be accessible to AltaLink personnel involved in AltaLink\xe2\x80\x99s hiring processes and the information will be used for recruitment. In addition, AltaLink relies on qualified third parties to assist in the hiring process and your information may be provided to them for this purpose. By submitting your job application, you agree to the use of your personal information for these purposes. At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law. Job Types: Full-time, Permanent Salary: $90,000.00-$120,000.00 per year Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• On-site parking
• Tuition reimbursement
• Vision care
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• This role is on call for 24 hours a day every third week. Are you willing to do this?

Experience:

• Network Operations: 1 year (preferred)
• MPLS: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

Work Location: One location Application deadline: 2023-03-06