Job Description

About Us:

We are a boutique lavender company crafting bath, beauty, home, and culinary products using lavender grown on our own farm near Creemore, Ontario. With a retail shop in Elora, a growing e-commerce platform, and seasonal experiences on the farm, we bring natural wellness and botanical beauty to customers across Canada and beyond.

Position Overview

We're seeking a highly organized and creative

Operations, Marketing & E-Commerce Coordinator

for a 1-year contract to support our growing business. This hybrid role blends digital marketing, operations, and e-commerce management--including oversight of our Shopify and Amazon storefronts. The ideal candidate is a proactive multitasker who thrives in an environment where no two days are the same and brings a strong mix of creative, analytical, and logistical skills.

Key ResponsibilitiesAmazon Storefront & E-Commerce Management

Oversee the day-to-day management of our Amazon storefront, including:

Order fulfillment

and customer communication

Inventory tracking and restocking

in coordination with production and warehouse teams

Campaign and ad management

(PPC, promotions, A+ content)

Listing optimization

(titles, keywords, descriptions, SEO)

Product research and market trend analysis

using tools such as JungleScout Ensure brand consistency and compliance with Amazon's brand registry and policies

Marketing & Design

Plan and execute digital marketing campaigns to drive traffic and sales to Shopify, Amazon, and our retail store. Create, schedule, and manage social media content (Instagram, Facebook, TikTok, YouTube Shorts) and email campaigns (via Mailerlite). Conduct product and brand photography for use across all digital platforms. Write engaging, on-brand content including captions, ad copy, product pages, and email content. Design packaging, product labels, signage, and promotional materials using Adobe Creative Cloud and Canva. Manage Shopify website updates, landing pages, and basic design changes. Analyze campaign and website analytics using Google Analytics, Shopify analytics, and social media insights.

Operations & Administration

Fulfill and ship online orders (Shopify & Amazon); coordinate Canada Post and UPS pickups. Monitor and replenish inventory of products, packaging, and ingredients. Maintain and update operational spreadsheets including sales, campaign performance, and expenses. Handle cash tracking, POS documentation, and weekly bank deposits. Run bi-weekly payroll, manage staff scheduling, and maintain time tracking systems. Support store operations with merchandising, pricing updates, and occasional retail coverage. Assist in hiring, onboarding, and coordinating store/farm staff.

Qualifications

Experience managing Amazon storefronts, including knowledge of FBA/FBM logistics, Amazon Ads, and listing optimization best practices. Proficiency with tools like JungleScout, Google Analytics, Shopify, and Meta Business Suite. Strong understanding of digital marketing principles, including SEO/SEM and e-commerce performance tracking. Advanced skills in Adobe Creative Cloud (Illustrator, Photoshop, InDesign) and Canva. Excellent photography, writing, and communication skills. Strong organizational and multitasking abilities. Comfort with spreadsheets, cloud file systems (OneDrive), and POS platforms (Shopify, Square). Background in retail, wellness, beauty, or natural products is an asset.
Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: $35,000.00-$70,000.00 per year

Benefits:

Casual dress Store discount
Schedule:

Monday to Friday Weekends as needed
Ability to commute/relocate:

Elora, ON: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person

Application deadline: 2025-08-01
Expected start date: 2025-08-01