Job Description

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Lead with Purpose. Serve Your Community. Grow with a Team That Has Your Back!
Voyago is hiring a dynamic and highly effective Operations Manager for our new Student Transportation expansion in Kingston
At Voyago, we're Driven to Care. That means delivering safe, reliable, uninterrupted transportation that families can count on - and supporting our leaders with the strong teams they deserve.
This role is ideal for a results-driven Manager who thrives in a start-up environment and is excited to help bring a new operation to life-supported every step of the way by Voyago's proven processes, tools, and expertise. You'll play a key leadership role in building a strong team and operational foundation while working alongside dedicated recruitment support. If you're passionate about leading people, serving your community, and growing your career with a company committed to leadership development, this is the opportunity for you.
Your Role:
Reporting to the VP of Student Transportation, your focus moves beyond day-to-day problem-solving and toward driving long-term success As the Operations Manager, you're the leader who sets direction, strengthens partnerships, and inspires the team who handles the day-to-day. With dedicated dispatch, routing, training, safety, and operations support, you're backed by experts who help you deliver exceptional service across every route, every day. This role serves as a key contact for management in major accounts, requiring exceptional diplomacy and tact.
Why You'll Love This Role

• You lead - your team executes. You provide vision, not constant troubleshooting.
• You're surrounded by experts. Dedicated teams for dispatch, routing, safety, training, and customer support work with you every day.
• Your work matters. You directly support students, families, and school communities.
• Career growth is built in. We invest heavily in leadership training and long-term development.
• A meaningful mission. You help deliver trusted service without interruption - a commitment we take seriously.

Key Responsibilities
Service Delivery & Team Leadership

• Lead and coach staff, ensuring reliable, on-time service across all routes while fostering a Safety-First culture.
• Collaborate with dispatch, routing, and safety teams to manage daily operations, including school-year startup/shutdown, route adjustments, and real-time problem management.
• Guide your team to resolve parent, school, and stakeholder concerns while maintaining strong relationships with school boards, principals, consortium partners, and the community.
• Support driver development, including onboarding, training, coaching, ride-alongs, performance evaluations, safety meetings, and addressing attendance or disciplinary matters.
• Ensure all operational processes comply with company policies, regulatory standards, and safety regulations.

Recruitment, Onboarding & Start-Up Support

• Partner with the Talent Acquisition Specialist to attract, hire, and onboard new staff to meet high-volume staffing needs for the start-up division.
• Oversee new hire integration and maintain connections throughout onboarding to ensure a successful launch.
• Collaborate with Operations, Training, and Marketing teams to develop innovative recruitment strategies, including job postings and social media campaigns, to support staffing goals.

Route Strategy, Efficiency & Fleet Oversight

• Maintain optimized routes and ensure operational efficiency through collaboration with routing specialists and review of performance dashboards.
• Manage fleet and maintenance oversight, responding to collisions, breakdowns, emergencies, and incidents with thorough documentation and follow-up.
• Assist in capital planning for fleet replacement, facility needs, and budget oversight to ensure financial accountability.

Reporting & Analytics

• Track, monitor, and report Key Performance Indicators (KPIs), emphasizing uninterrupted service and customer satisfaction.
• Provide timely and accurate reporting to senior leadership and support data-driven decision-making.
• Conduct regular audits, safety inspections, and incident evaluations to ensure continuous improvement and compliance.

Finance & Budget Accountability

• Monitor expenditures and oversee the divisional budget to ensure all costs align with approved budgets.
• Administer payroll processes.
• Monitor and control divisional costs:
• Understand the division's budget, monthly forecasts, and variances, working closely with Finance.
• Assist in capital planning (fleet age, replacement timelines, facility necessities).
• Track charter revenue to ensure targets are met.

Requirements:
Your Profile:

• Strong decision-making skills - able to guide your team through challenges while keeping service uninterrupted
• Customer and community-focused mindset - committed to building positive relationships with schools, families, and partners
• Organizational and strategic thinking skills - able to balance day-to-day operations with long-term improvement initiatives

Qualifications & Requirements

• University Degree, College Diploma, or equivalent
• Minimum 3 years' experience in a supervisory or management role in an operations environment
• Experience in Student Transportation, Medical Transport, or Transportation industry preferred but not mandatory
• Experience launching a start up in a new location is a definite asset
• Ability to obtain a B Class License
• Clean Driver's Abstract
• Clear Criminal Record Search including Vulnerable Sector
• Excellent verbal and written communication skills
• Experience in a dynamic, high-demand work environment with specific deadlines, handling confidential and sensitive materials
• Advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Adobe Acrobat
• Ability to participate in and facilitate group meetings

Benefits:
The perks:

• We offer free licence upgrade

• We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
• We are an Award Winning company
• As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
• We focus on innovation and sustainable environmental initiatives
• We support the development, work-life balance and well-being of our employees
• We build a supportive corporate culture that encourages diversity and enables our people to flourish.
• We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
• We offer our employees opportunities to build their own experience within a local, global Group.

Voyago is committed to provide accommodation for individuals with disabilities throughout the recruitment process. Accommodations are available upon request of the internal or external applicant. If you require an accommodation due to a disability for an interview, please notify Human Resources directly to make appropriate arrangements when contacted for an interview.
We thank all applicants however only those under consideration will be contacted.

Skills Required