Job Description

CBI Health is Canada's leading community-based healthcare provider, delivering both rehabilitation and home health services. Our integrated, interdisciplinary network delivers physical and mental health services in clinic, home and facility settings or remotely through virtual care / telehealth. With over 12,000 dedicated staff supporting over 800 communities across the country, we deliver proven outcomes that meet the evolving healthcare needs of Canadians.



The Operations Manager ensures the service environment is safe and the day-to-day requirements of operating the home(s) and/or community-based services are met. The Operations Manager is responsible for staff management, coaching and scheduling and for creating a safe and secure home-like or inclusive environment for individuals in service, families, and staff. The role contributes directly to the experience of the individuals supported by CBI Home Health in our Specialized Community Services in all settings.

Your role:

Daily operation of assigned homes and direction to staff Hire Team Lead and Direct Support Staff and assist with recruitment needs and onboarding of new staff Health and safety compliance for all homes Maintenance of master scheduling guide for each individual or home, including monitoring of overtime Conduct monthly and annual inspections in each home Ensure the environment of potential homes meets specific operational criteria Assist with planning and implementation of move-in/move-out procedures Ensure follow through on the Individual Support Plan (ISP)/ Plan of Care (POC), Behavioural Support Plan (BSP) protocols Monitor safety plans for all clients. Ensure timely and comprehensive response to Incident Reporting Ensure accurate records of house petty cash and client's personal cash Monitoring client's finances Review incident reports

What you will need to be successful

Required Qualifications:

Post-secondary education in health/social services field or 5 years' experience in supporting individuals and supervisory experience/ Minimum 1 year of experience in a supervisor or leadership role in a service-focused organization

Minimum 3-5 years of experience working directly with clients with intellectual/developmental disabilities and/or mental health diagnosis Track record of successful health care operations management and/or residential home management Be experienced in clinical program and financial management Demonstrated person-centered focus with a commitment to providing quality care.

Valid Class 5 Drivers License

Preferred Qualifications:


Strong knowledge of the health care system, and experience in home and community care French Bilingual

Join us at CBI Health - where working together makes great things happen

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To learn more about CBI, please visit www.cbihomehealth.ca


CBI Home Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.


We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.