Job Description

Operations Manager

Company:

Let's Get Moving - Saint John

Location:

In-person Saint John

Job Type:

Full-time, Permanent

Salary:

$18 per hour + Bonus Programs for Reviews

About Us:

Let's Get Moving is a top-rated professional moving company, voted

best movers in Canada year after year!

We are seeking an experienced and reliable

Operations Manager

to assist the

Managing Director

in overseeing all operational activities and ensuring smooth and efficient moving services.

What We Offer:

?

$18 per hour

?

Bonus Programs for Reviews

?

Fast advancement and training opportunities

?

Bi-weekly payment

?

Friendly and accommodating team

Key Responsibilities:Operations & Dispatch

? Handle

incoming and outgoing calls

professionally.

?

Dispatch

movers, packers, vehicles, and moving equipment/materials.

?

Monitor the dispatch process daily

and ensure all scheduled moves are executed efficiently.

?

Reschedule or edit booked moves

when needed.

?

Confirm move details

with customers a few days before their scheduled move.

?

Provide moving materials

after confirmation calls.

? Ensure

all movers and drivers are in uniform

before leaving the office.

Customer Service & Problem Solving

? Resolve any issues related to

damages, misunderstandings, or complaints

between customers and movers/office staff.

?

Address and escalate complaints

to the customer service department when necessary.

? Communicate directly with customers

before, during, and after their moves

to ensure a smooth experience.

?

Solve problems

that arise throughout the day, such as parking issues, delays, and unexpected challenges.

? Ensure

a smooth process for movers and customers

by handling issues efficiently.

Team & Employee Management

?

Train, onboard, and mentor movers

to develop high-performing move teams.

?

Monitor driver attendance

and ensure adherence to all processes.

? Identify and address

lateness, absenteeism, or non-compliance

among movers.

? Provide

feedback on employee performance

to the Managing Director.

? Ensure

every mover and driver is confirmed

and ready before each job.

? Assist the

dispatcher

when needed.

?

Track and log employee hours.

Equipment & Logistics

?

Check and report any missing equipment

(iPads, truck keys, POS machines, gas cards, etc.).

? Ensure

all iPads and POS machines are properly docked and charging

.

? Monitor wear and tear on

trucks and moving equipment

and report issues.

? Ensure company property, such as uniforms and materials, are

distributed properly

.

Administrative & Compliance

?

Complete daily tasks

to prepare for future moves.

?

Review upcoming jobs

to optimize manpower and equipment use, maximizing capacity during peak times.

?

Ensure compliance

with company policies and safety regulations.

? Complete

additional tasks

as assigned.

Qualifications & Requirements:

? Must be a

resident of Fredericton / Saint John / Greater Moncton

with

no criminal record or convictions

.

? Must be a

Canadian Permanent Resident

or

Citizen

.

? Minimum

5 years of experience in the moving industry

.

? Minimum

3 years of managerial/supervisory experience

in the moving business.

?

Excellent communication skills

(written, verbal, and digital).

? Strong

organizational and planning

skills.

?

Fluent in English

(reading, writing, speaking, and listening).

?

Computer skills

and ability to use

CRM software (SmartMoving)

.

? Ability to

strategically manage conflicts and build consensus

.

? Strong

problem-solving skills

and ability to adapt to fast-paced environments.

? Ability to

drive a 16' / 20' / 26' straight truck

(preferred, but not required).

? Ability to

lift up to 50 lbs

(if needed).

How to Apply:

If you are a

dedicated and reliable professional

with experience in moving operations, we want to hear from you!

?

SaintJohn@letsgetmoving.ca

We are an

equal opportunity employer

and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

COVID-19 Considerations:

When required, all customers and clients should wear a mask in and out of the facility, as well as in any residential or commercial spaces.

Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Expected hours: 40 per week

Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2025-03-01