Job Description

Job Title: Operations Manager

Company: Let's Get Moving - Fredericton

Location: In-person Fredericton

Job Type: Full-time, Permanent

Salary: $18 per hour + Bonus Programs for Reviews

About Us:

Let's Get Moving is a top-rated professional moving company, voted best movers in Canada year after year! We are seeking an experienced and reliable Operations Manager to assist the Managing Director in overseeing all operational activities and ensuring smooth and efficient moving services.

What We Offer:

$18 per hour Bonus Programs for Reviews Fast advancement and training opportunities Bi-weekly payment Friendly and accommodating team
Key Responsibilities: Operations & Dispatch

Handle incoming and outgoing calls professionally. Dispatch movers, packers, vehicles, and moving equipment/materials. Monitor the dispatch process daily and ensure all scheduled moves are executed efficiently. Reschedule or edit booked moves when needed. Confirm move details with customers a few days before their scheduled move. Provide moving materials after confirmation calls. Ensure all movers and drivers are in uniform before leaving the office.
Customer Service & Problem Solving

Resolve any issues related to damages, misunderstandings, or complaints between customers and movers/office staff. Address and escalate complaints to the customer service department when necessary. Communicate directly with customers before, during, and after their moves to ensure a smooth experience. Solve problems that arise throughout the day, such as parking issues, delays, and unexpected challenges. Ensure a smooth process for movers and customers by handling issues efficiently.
Team & Employee Management

Train, onboard, and mentor movers to develop high-performing move teams. Monitor driver attendance and ensure adherence to all processes. Identify and address lateness, absenteeism, or non-compliance among movers. Provide feedback on employee performance to the Managing Director. Ensure every mover and driver is confirmed and ready before each job. Assist the dispatcher when needed. Track and log employee hours.
Equipment & Logistics

Check and report any missing equipment (iPads, truck keys, POS machines, gas cards, etc.). Ensure all iPads and POS machines are properly docked and charging. Monitor wear and tear on trucks and moving equipment and report issues. Ensure company property, such as uniforms and materials, are distributed properly.
Administrative & Compliance

Complete daily tasks to prepare for future moves. Review upcoming jobs to optimize manpower and equipment use, maximizing capacity during peak times. Ensure compliance with company policies and safety regulations. Complete additional tasks as assigned.
Qualifications & Requirements:

Must be a resident of Fredericton with no criminal record or convictions. Must be a Canadian Permanent Resident or Citizen. Minimum 5 years of experience in the moving industry. Minimum 3 years of managerial/supervisory experience in the moving business. Excellent communication skills (written, verbal, and digital). Strong organizational and planning skills. Fluent in English (reading, writing, speaking, and listening). Computer skills and ability to use CRM software (Smart Moving) Ability to strategically manage conflicts and build consensus. Strong problem-solving skills and ability to adapt to fast-paced environments. Ability to drive a 16' / 20' / 26' straight truck (preferred, but not required). Ability to lift up to 50 lbs. (if needed).
How to Apply:

If you are a dedicated and reliable professional with experience in moving operations, we want to hear from you!

Email us at:

Fredericton@letsgetmoving.ca
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

COVID-19 Considerations: When required, all customers and clients should wear a mask in and out of the facility, as well as in any residential or commercial spaces.

Job Types: Full-time, Permanent

Pay: $18.00 per hour

Expected hours: 40 per week

Additional pay:

Bonus pay
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2025-03-01