Job Description

The Operations Manager is responsible for overseeing the day-to-day operations of our glass service business, including residential, commercial, and auto glass. This role ensures efficient scheduling, team performance, inventory coordination, and customer satisfaction across multiple locations. The Operations Manager supports field staff, coordinates with internal departments, and plays a key role in achieving revenue goals and maintaining our standards of service excellence.

Official

As a core member of our leadership team, the Operations Manager oversees workflow across departments, manages technician productivity, supports customer service functions, and helps identify process improvements to ensure a smooth, high-quality experience for customers and staff. This is a hands-on role that combines planning with execution, and requires someone who thrives in a fast-moving, multi-location environment.

Specific Duties & Responsibilities

Team Leadership & Development

Supervise, support, and coach technicians, installers, and front office staffEnsure proper onboarding, safety, and performance management Work closely with HR to address any staffing or scheduling issues Provide ongoing feedback and training in coordination with the Technician Performance Manager

Operational Oversight

Track daily job progress and ensure timely completion Review and approve work orders and estimates for accuracy and margin protection Work with the Glass Logistics Coordinator to ensure efficient warehouse and delivery processes and dispatch

Customer Experience & Quality Control

Support the team in handling escalated customer issues Monitor customer feedback and implement improvements where needed Perform site visits or quality checks when necessary Ensure warranty standards are consistently applied

Administrative & Reporting

Assist with budgeting, revenue tracking, and KPI reporting Prepare weekly operational updates for leadership Maintain operational documentation, safety records, and compliance materials

About Us:

Glass Doctor has been serving customers in the Lower Mainland and Sunshine Coast areas for years. We were named Franchise of the Year in 2017 and nominated for Employer of Choice in 2018. We're proud to be part of the Neighbourly Group of Companies, known for its shared Code of Values and commitment to strong workplace culture.
Watch this short video to learn more: Glass Doctor Culture - https://www.youtube.com/watch?v=pPXD6tg9kEc

How to Apply:

Ready to take the next step?
Send your resume to

careers@glassdoc.ca

We also ask applicants to complete the Culture Index(TM) Survey, which helps us better understand your work style and support your success in the role:
Complete the Survey -https://go.cultureindex.com/p/719WJm95pqda4Fk86z0X

We'll be in touch if selected for an interview.

Job Type: Full-time

Pay: $85,000.00-$95,000.00 per year

Benefits:

Company car Company events Dental care Disability insurance Employee assistance program Extended health care Life insurance Paid time off
Application question(s):

Have you completed a Culture Index Survey?
Work Location: In person