Job Description

NA OPERATIONS MANAGER

• Philippines Remote

Are you ready to embark on an extraordinary journey in the travel industry? Join our amazing Team as a NA Operations Manager and lead, innovate, and drive success in a dynamic global travel company!
COMPANY DESCRIPTION Since 1970, Goway Travel Ltd. has been providing unforgettable travel experiences for travelers from all walks of life. We are North America\xe2\x80\x99s leading travel provider to the South Pacific and continue to grow our Asia, Africa, Middle East, Latin, and North American destinations. We offer a wide choice of travel ideas to more than 60 countries, ranging from fully independent travel, with private guides or customized group tours. We have a global presence with our head office in Toronto and branches in Vancouver, Manila, Los Angeles, and Sydney.
DEPARTMENT/ DIVISION DESCRIPTION Manila Operations started in 2015. It is Manila\xe2\x80\x99s mission to provide our North American Partners with top-quality support center services 24/7 to support growth initiatives and drive productivity.
JOB RESPONSIBILITIES

• Drive a performance and service-oriented team to meet corporate objectives
• Maintain constant communication with managers and staff to ensure proper operations of the company
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company\xe2\x80\x99s internal capacity
• Identify potential problems and points of friction and work to find solutions in order to maximize efficiency and revenue
• Ensure that operational activities remain on time and within budget
• Track staffing requirements, hiring new employees as needed
• Mentor, Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
• Coordinate with North America Office for the updating of metrics and KPIs to achieve productivity targets, reduce cost, eliminate errors, and deliver excellent customer service
• Partner with cross-functional teams to improve proprietary tools and systems
• Work closely with HR and MNL Board to ensure that activities remain compliant
• Be an advocate for the center and look for additional opportunities for the NA business in MNL GOWAY TRAVEL LTD.

KNOWLEDGE, SKILLS & ABILITIES

• Bachelor\xe2\x80\x99s degree in operations management or related field.
• Experience in management, operations, and leadership.
• Ability to build consensus and relationships among managers, partners, and employees.
• Excellent communication skills.
• Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
• Proficiency in conflict management and business negotiation processes
• Knowledge of business productivity software and an aptitude for learning new applications
• Experience in North American travel company a plus
• Experience in managing a center with 24/7 operations a plus

Please submit your resume in confidence through our application process at www.goway.com/careers


We thank all candidates for their interest however only those selected for an interview will be contacted. Goway Travel Ltd is committed to providing employment accommodation in accordance with all local human rights and accessibility guidelines and legislations. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce that reflects the diversity of our customers and communities in which we live and serve.