Job Description

Major Functions and Responsibilities

• Provide supervision, oversight and direction of designated Patient Care Centres ensuring effective day-to-day operations
• Supervisory responsibilities including, but not limited to: recruitment, interviewing and selection of employees, coaching, mentoring and training employees, preparation and administration of performance appraisals, ensuring proper staffing levels are maintained, application and enforcement of established operating procedures and policies, conducting employee meetings, encouraging and motivating employees, establishing and maintaining a positive and respectful work environment, manage and verify time and attendance, maintain discipline and order in conjunction with the Department Manager, and teambuilding.
• Customer service responsibilities including but not limited to: developing and maintaining cooperative and positive working relationships with all key stakeholders, providing the highest possible service to patients, physicians, and coworkers.
• Ensures quality control standards are consistently and accurately performed. Taking corrective action for any deficiencies as per established protocols.
• Ensures that all equipment is properly maintained, calibrated and in top working order.
• Ensures safety policies and practices are followed as per established protocols.
• Provide technical guidance and support to employees.
• Maintain PCC budgets and ensure financial targets are met or surpassed
• Participate in cross functional team projects and meetings as assigned.

Required Skills

• Excellent interpersonal communication skills, including verbal and written.
• Effective problem solving, decision making and conflict resolution skills.
• Basic to Intermediate skills in the Microsoft Office Suite.
• Resilient and able to deal effectively in a moderately stressful work environment while managing multiple competing priorities.
• Outstanding customer service skills.
• Effective time management skills.

Required Experience

• 3-5 years recent experience in a Patient Service Centre setting is required.
• Supervisory experience is required.

Minimum Qualifications

• Completion of a recognized medical laboratory training program (Laboratory Assistant, MLT, CLXT).
• Knowledge of CPSA Laboratory Accreditation guidelines.
• Knowledge of Health Information Act.
• Knowledge of CAP accreditation guidelines.
• Knowledge of Dynalife policies in Quality, Safety, and Human Resources is an asset.
• Knowledge of HSAA collective agreement is an asset.

Other Information

• Please note that this competition is open to internal applicants only
• Please note that this is a temporary position, ending on or before April 30, 2024
• Applicant(s) hired into this position will be required to provide a 5-year Driver\xe2\x80\x99s Abstract as a condition of employment.
• As workload demands and operational requirements shift, the location, dates and/or hours of work may be changed
• The current shift indicated is subject to change due to operational requirements
• DynaLIFE is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment life cycle. We ask that all job applicants please identify any accommodation requirements by sending an email to accessibility@dynalife.ca to ensure their ability to fully participate in the recruitment process
• All persons newly hired to DynaLIFE must show their confirmation of SIN letter/SIN card and government issued photo ID to Human Resources prior to commencing work.
• All persons hired to DynaLIFE must be authorized to work in Canada for any employer.
• Individuals hired into all positions must provide verification of their highest level of education.
• A security clearance will be required for employees newly hired to DynaLIFE.
• A security clearance with vulnerable sector completed may be required for employees newly hired to DynaLIFE

This position is located in Edmonton. .

DynaLIFE