Job Description

Posting Date:

Hours of Work: Tuesday - Saturday 09:00 am - 17:00 pm (30 min lunch)

Job Code:

1270

Location:

North York Terminal - 80 ValleyBrook Drive

Bargaining Unit:

No

Reports to:

Manager Dispatch

Description

---------------


The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.

Responsibilities

--------------------


Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives

Authorize drivers request to leave territory

Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience

Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers

Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts

Collaborate with management to re-allocate service commitments such as pickups and load balance drivers' routes when required

Cross functional communication within dispatch department

Maintain database and generate reports requested by operations management

Additional Responsibilities

-------------------------------

Education

-------------


Partial Completion of High School

Experience

1 year experience within a dispatch role, Logistics and/or Supply Chain operations

1 year experience using SalesForce & CCD system

Skills

Computer Operations Standards and Procedures
Operations Management

Working Conditions:

Office Environment

Salary Grade:

$25.70 p/hr

Application Deadline:

Eligibility:


In order to be a eligible to apply for a position, an employee must have:

been in their current position for at least six months Satisfactory performance in their current role to be considered.

Employees must notify their immediate manager when they apply for a position.

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.


All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.

Tous les postes unilingues a l'exterieur du Quebec exigeant uniquement la connaissance de la langue anglaise sont affiches sur le site Intranet de Purolator seulement.

Si vous desirez une traduction francaise de cette description de poste, priere de communiquer avec votre Representant aux ressources humaines.