Job Description

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Your Future is Bright

At Canadian North, we don't just fly planes, we connect people, deliver essential goods, and support 25 northern communities that rely on us every day. Whether you're on the ground or in the air, working with us means being part of something bigger.



You'll help strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.

Why Work With Us?

Purpose-Driven Mission -- Your work matters Tight-Knit, Inclusive Team -- You'll feel valued and supported Career Growth Opportunities -- Across the North and beyond Experience the North -- Adventure meets purpose Trusted Airline of the Arctic -- Be part of something bigger

Total Rewards & Employee Benefits

We're committed to offering a comprehensive benefits package that supports your health, security, and future.

Group Insurance Benefits

Extended healthcare Short-term & long-term disability Life insurance Dependent life insurance Accidental death & dismemberment insurance

Group Dental Benefits

Starts after 1 month of regular active employment

Retirement Savings Plan

Available after 6 months of regular active employment

Travel Privileges

Eligible for Canadian North flights after 1 month Additional travel privileges are available after probation. Fly with Canadian North's affiliated airlines at a great price worldwide Reduced rates and free travel passes!

Cargo Privileges

Access to personal cargo shipment as per the Employee Travel Guide and Company policy

Ready to Get Started?

If you're reliable, safety-focused, and ready for adventure, we want to hear from you. Join a company where people count on you, and where you can count on a career that matters.


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About the position

The Chief Dispatcher, Operations is responsible to the Manager, Flight, Dispatch for overseeing the organization and functionality of Flight Dispatch. The Chief Dispatcher, Operations will be primarily tasked with day-to-day operational oversight of the Flight Dispatch Department.



Reporting to: Manager, Flight Dispatch


Non-bargaining

DUTIES AND RESPONSIBILITIES:

Must be able to perform, but not be limited to, the following duties and responsibilities:


Ensuring that all Flight Dispatchers have safety as their primary objective by adhering to the Canadian North safety policy and utilizing the appropriate safety reporting program in order to identify and communicate all known hazards and risks to the
organization;
Ensuring continual improvement through the periodic review of documented processes; Developing, implementing and enforcing Flight Dispatch standards, policies and procedures; Coordinating IROPS with Duty Managers; Implementing, coordinating and executing the Canadian North call-out program in conjunction with Scheduling, Charter Sales and OCC; Participating in fuel efficiency meetings and instructing Flight Dispatchers on procedures, which may enhance cost savings; Managing and ensuring the on-going integrity and operational capacity/capability of all Flight Dispatch technical support systems; Providing day to day operational support to the Flight Dispatchers including daily workload, scheduling, administration and supervision; Coordinating charter sales requests and Jeppesen chart packages when required; Supervising the content, production validation and amendment of the Canadian North Route Manual, Flight Dispatch Manual, Dispatch SOPs, and all related documentation in order to maintain currency and compliance with regulatory requirements (CARs and CASS); Providing day to day functional and technical direction to Flight Dispatch on behalf of the Operations Manager; Managing the Restricted Canadian Air Pilot revisions and updates, and administration of the flight planning system; Developing and executing the Dispatch Strip Check management and quality assurance program; Ensuring the Dispatch Go Kit is fully operational, updated and capable of supporting the operation in the event relocation is required; Supervising the content and amendment of the Air Almanac for all aircraft; Administering the Canada Air Pilot and Jeppesen programs; Liaising with external agencies which have an impact on Flight Dispatch and Operational Control; Providing on-call support and coverage for Flight Dispatch; Providing vacation coverage for Flight Dispatchers when required; Assisting with effective labour relations with CALDA including collective bargaining preparation and creating manpower and capital budgets; Ensuring that accidents, incidents or hazards are reported appropriately and within a timely manner; Assisting with safety investigations; Conducting audits or assisting with audits; Conducting risk assessments and root cause investigation; Assisting in the development and monitoring of corrective action plans; Conducting workplace inspection as required by the Safety Department; and Other duties as assigned.

SKILLS AND QUALIFICATIONS:

Include, but not limited to, the following minimum skills and qualifications:


High School diploma or equivalent related work experience Two (2) years of previous experience Certified Canadian North Dispatcher's Certificate Extensive knowledge of Canadian North flight dispatch systems and procedures Experience as an Approved Check Dispatcher preferred Extensive knowledge of meteorology Valid radiotelephone operator's certificate Knowledge of computer reservation system Excellent knowledge and understanding of Canadian Aviation Regulations Familiar with Canadian North Load Control systems Strong organizational, interpersonal, leadership and customer service skills Adept at managing multiple priorities and deadlines Ability to communicate in Inuktut a definite asset Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing date:

September 15, 2025