Job Description

Overview The Operations Manager will be charged with the effective and efficient running of the day-to-day operations of the clinics, as well as ensuring accreditation standards and recommendations are followed. In addition, as a member of the West Coast Medical Imaging (WCMI) management team, they will assist in delivering and promoting excellent medical imaging services, facilities management, and resource management. Qualifications Education

• Post-secondary education, or combination of education and management experience.

Experience ** Minimum of 3 years of experience working within a healthcare setting preferred. Preference given to those with previous medical imaging experience and demonstrated knowledge of the business and industry, and exposure to RIS/PACS. Business and administrative acumen a must.

• Strong communication and interpersonal skills (orally and in writing). Demonstrates ability to communicate effectively with patients and their families, co-workers, physicians, other health care professionals and staff of external agencies.
• Ability to foster a team environment and ensure exceptional patient care/customer service is delivered.
• Must have a valid driver\xe2\x80\x99s license and ability to travel between imaging locations; very frequent travel to all WCMI Victoria clinics is a must.
• Efficiency and proficiency with computers. Radiology Information System (RIS & PACS) experience an asset.
• Management experience in a unionized organization an asset.
• Technologist background/experience in a diagnostic imaging modality (ultrasound/x-ray) an asset.
• Knowledge and or experience with DAP requirements an asset.
• Previous experience with healthcare IT & Networking an asset.

Responsibilities

• Works collaboratively with the management team within territories and between regions must work cooperatively; sharing staffing resources, human and otherwise, assisting with coverage and providing consistency from one region/territory to the next.
• Manages the day-to-day work assignments within the support areas and modalities at the clinic(s), ensuring all necessary duties are covered.
• Coordinates staffing including staff schedules, managing sick calls and vacation requests.
• Ensures that patient and physician complaints and follow-ups are handled in a timely manner and escalates to the Manager, takes corrective actions as necessary.
• Establishes and monitors inventory and ordering controls; orders supplies for each assigned clinic.
• Assists employees in the completion of incident reports.
• Coordinates new employee/student orientation to the clinic.
• Assists with facility maintenance and escalates to upper Management as necessary.
• Reports any technical and/or quality issues to the upper management, follows-up and takes corrective actions.
• Ensures facilities and equipment are in good working order and monitors the equipment maintenance programs.
• Works collaboratively with staff, escalates equipment issues/downtown as appropriate, ensuring that downtime is minimized.
• Assists in preparation for DAP inspections, compiling required data, records and employee/Radiologist information.
• Ensures that Quality Assurance program standards and procedures are followed, review results, monitor, and evaluate programs.
• Managing staff performance. Specifically, meets monthly with direct reports, provides coaching and feedback and follows-up as appropriate.
• Submits billing to MSP
• Physician Relationship activities.
• Other duties as required.

Job Type: Full-time Benefits:

• Casual dress
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location