Job Description

Operations Coordinator

We are looking for someone who wants to take the next step in their career. We\xe2\x80\x99re excited to hire a highly-organized operations coordinator who can help our organization run smoothly.

Who We Are

We are a boutique tax litigation firm located in Toronto. We help private companies and high net-worth individuals in tax disputes with the Canada Revenue Agency.

We\xe2\x80\x99re different from every other law firm. Our team is backed by our award-winning work processes, systems architecture, and software tools. We think and work differently so we can produce better results and experiences for our clients. And we never stop evolving to do it even better.

Our Offer

• Competitive Pay & Benefits \xe2\x80\x93 Our standard contract includes market salary, a $1,000 Health Spending Account, three weeks of paid time off, and two company retreats each year.
• A Voice \xe2\x80\x93 We believe the people closest to the work know how best to improve it, and we\xe2\x80\x99ll give you a system to help you improve your thinking and work.
• Great Team & Clients \xe2\x80\x93 We work with high-performing, reliable people who want to learn and lift each other up.

We\xe2\x80\x99re offering you a culture and career different from most organizations we know. And we\xe2\x80\x99re confident that our mindset and growth trajectory will give you a unique opportunity to learn, do great work, and chase your potential.

Who You Are

You know that operations roles are the glue that holds everything together. You probably started in a general administrative position, and as people saw how capable you are, your responsibilities grew. Now, you have hit a ceiling. You are ready for new challenges. You want career progression. You want to learn and grow.

When we close our eyes and picture you, we think of a swiss army knife. Effective, reliable, and ready to solve any problems.

You are a good communicator. You make clear and direct requests and regularly re-state what the other person has said so that you both have clarity.

You keep your personal and professional life organized. You have no issue tracking your projects and commitments. And, when things are off-track, you let the right people know and adjust.

You have high standards for yourself. You take personal responsibility and adjust when your hopes don\xe2\x80\x99t meet your expectations.

Your work is meaningful to you. You\xe2\x80\x99re constantly gathering knowledge and applying what you learn to improve your work. Your work is important and fun for you.

Required Education & Experience

We will consider candidates who:

• have at least three years of full-time work experience in operations, office management, administrative support, or in high-level customer service (preferably in legal or accounting);
• have a Bachelor\xe2\x80\x99s Degree or an Office Administration Diploma;
• are technologically confident and have a Microsoft Office Specialist (MOS) certification or equivalent experience using Office;
• are willing to work in our Toronto office at least three days a week; and
• are eligible to work in Canada.

We believe that we increase our collective intelligence when our team members have different interests, backgrounds, and experiences. We see that equity, diversity, and inclusion are critical to seeing and thinking in new ways. We encourage people from all backgrounds, communities, and industries to apply for this position.

What You\xe2\x80\x99ll Do

We all divide our time between a few different roles, and we\xe2\x80\x99ll invite you to do the same. Some of the work we expect you will do includes the following.

Operations

• Publishing and updating office policies and working to maintain regulatory compliance
• Leading special projects and improving our organizational infrastructure
• Maintaining and updating our knowledge-sharing database and workflows
• Coordinating and growing relationships with suppliers and contractors
• Onboarding new team members and helping organize team events

Office Administration

• Ordering supplies, receiving orders, and performing office sweeps to ensure the team has everything they need to work efficiently
• Triaging incoming phone calls, mail, emails, and documents to the applicable role
• Delivering great customer experience and coordination for on-premises and virtual meetings

Finance Support

• Issuing monthly invoices and collecting money from clients quickly and kindly
• Gathering and sending receipts and mail to our bookkeepers
• Managing expense reports and spending authorizations

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