Job Description

ABOUT US: Barricades and Signs is the industry leader for all traffic safety needs in Western Canada. Since 2004, Barricades and Signs has experienced steady growth and can support small scale projects to large scale infrastructure needs. We offer a full range of roadside safety products and onsite traffic services to our customers. We treat our employees like our family and with such significant growth there is ample room for growth and professional development. Come be a part of our growing team!
POSITION OVERVIEW: As a vital member of our operations team, the Operations Coordinator will be responsible for creating and maintaining schedules and project deliverables and will play a hands-on role in helping coordinate activities in the field. This person will work closely with our Sales and Operations departments to effectively communicate with project stakeholders providing updates and resolving issues that arise.
WHAT WE CAN OFFER:

• Full benefits package (health, vision, dental, disability, etc.)
• Employee assistance program
• Health Savings Account
• Competitive compensation
• Strong vacation entitlement with bonus paid leave over Christmas
• Paid Personal days for sick time and family emergencies
• Growing Company with room for professional development and advancement

KEY RESPONSIBILITIES:

• Create and maintain work schedules for technicians
• Plan for project timelines and deliverables and schedule technicians and assets accordingly
• Plan, organize, and oversee rental scheduling and installation
• Working with the warehouse team, monitor all rental product inventory maintenance, and availability
• Provide exceptional customer service by phone, email, and in-person
• Ensure all rental orders are accurate and scheduled in a timely manner
• Track, analyze, and forecast rental scheduling trends where possible
• Dispatch technicians to work sites and trouble shoot question and issues
• Interact with estimators, managers, and technicians regarding projects
• Ensure safety paperwork and documentation is completed properly by technicians
• Interact with customers providing exceptional customer service by phone, email, and in-person
• Visit customer worksites as required
• Make rental deliveries and pickups where necessary

QUALIFICATIONS:

• 1-2 years of experience in a coordinator, dispatcher, or customer service environment
• Exceptional customer service and interpersonal skills
• Valid provincial drivers license and clean drivers abstract
• Highly organized and ability to coordinate multiple projects simultaneously
• Safety conscious, valid safety tickets or designations considered an asset
• Experience towing trailers considered an asset
• Preferably, experience in traffic control or construction

HOURS OF WORK: Daily schedule may vary depending upon operational needs. However, general office hours would be 8:00am to 4:30pm Monday through Friday although extended hours and overtime may be necessary during the busy season (May - October).
Barricades and Signs is an equal opportunity employer and employs without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, or gender identity.