Job Description

About Us

SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world.

Powered by two trusted, global brands, Shark and Ninja

, the company has a proven track record of bringing disruptive innovation to market, and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 3,600+ associates, the company's products are sold at key retailers, online and offline, and through distributors around the world.

TITRE DU POSTE : Coordonnateur des Operations

LIEU : Montreal (hybride)

Notre mission d'avoir un impact positif sur la vie des gens chaque jour dans tous les foyers du monde permet a nos employes d'etre des penseurs et des bricoleurs, des concepteurs et des faiseurs, des createurs et des croqueurs de chiffres, des createurs de choses qu'ils aiment. Alors que nous continuons a croitre, nous sommes ravis d'ajouter un analyste de la gestion des

Coordonateur des Operations

a notre equipe.

VUE D'ENSEMBLE :

Le Coordonnateur des Operations sera charge d'aider a tous les aspects du processus de gestion des commandes de SharkNinja, de fournir un service a la clientele a nos detaillants et aux parties prenantes internes, ainsi que d'effectuer des taches administratives generales.



Le Coordonnateur des Operations se concentrera principalement sur le traitement precis des commandes des clients pour les principaux detaillants de SharkNinja en atteignant/depassant les objectifs definis en soutien au cycle de vie de l'execution de detail et a l'execution parfaite des commandes. Ils travailleront egalement en etroite collaboration avec les Finances, et les Ventes afin d'examiner, de rechercher et d'aider a la mise en place d'actions correctives associees aux retro facturations des detaillants. Le Coordonnateur des Operations est un membre precieux de l'equipe qui surpasse les normes de service a la clientele et propose des solutions et des idees d'amelioration. Il/elle interagira etroitement avec les representants commerciaux en fonction des comptes qui leur sont attribues.



Le Coordonnateur des Operations est un membre precieux de l'equipe qui surpasse les normes de service a la clientele et propose des solutions et des idees d'amelioration. Il/elle est le porte-parole du client et de l'experience client.



Voici quelques-unes des choses passionnantes que vous aurez a faire:


Traiter les commandes a envoyer au centre de distribution. Verifier les disponibilites des stocks. S'occuper de la logistique : acheminer les commandes via EDI ou sur les portails des detaillants. Agir de maniere proactive sur les dossiers de commandes en cours par compte en indiquant le cheminement actuel, les problemes et les actions, ainsi que les dates d'expiration. Examiner de facon hebdomadaire les resultats avec le service des ventes Travailler activement a la realisation des objectifs de livraison dans les delais (OTIF) Faire des escalations des problemes et identifier les solutions. Rechercher les deductions/erreurs liees a la conformite et participer aux efforts interfonctionnels pour mettre en oeuvre des actions correctrices. Participer a l'examen et a la recherche de toutes les contestations des reclamations rejetees afin de determiner les prochaines etapes.




ATTRIBUTS ET COMPETENCES :


Grande attention aux details et a la precision. Capacite a travailler de maniere autonome. Competences en Excel de niveau intermediaire. Solides competences en matiere de resolution de problemes et d'analyse. Capacite a travailler sous pression dans un environnement ou le rythme est soutenu. Bien organise et capable de mener plusieurs taches de front. Solides competences en communication, tant a l'oral qu'a l'ecrit (francais et anglais). Capacite a travailler en equipe. Orientation sur les resultats pour l'equipe et pour l'entreprise

EDUCATION ET EXPERIENCE :


Un diplome universitaire, de preference en commerce 2 ans ou plus d'experience dans un role de service a la clientele ou de gestion des comptes 2 ans ou plus d'experience dans un environnement de commerce inter-entreprises chez des detaillants importants

AUTRES EXIGENCES


Horaire de travail flexible pour faire des reunions virtuelles avec differentes regions du monde

VOTRE ROLE

DANS LA

DIVERSIFICATION

En tant qu'entreprise citoyenne, apprenez et soutenez la strategie diversite, equite et inclusion de SharkNinja Soyez un allie, trouvez des champions internes Explorez les groupes de ressources pour les employes de SharkNinja ou faites du benevolat pour sieger a des comites qui organisent des evenements et des activites lies a la diversite Participez aux sondages sur l'engagement des employes et repondez aussi ouvertement et honnetement que possible Devenez culturellement competent; prenez le temps d'en apprendre davantage sur les differentes cultures, races, religions et origines representees par vos collegues Traitez les gens d'une maniere qu'ils souhaitent etre traites plutot que de la facon dont vous souhaitez etre traites

VOTRE ROLE DANS LA DIRECTION DE NOS FACTEURS DE SUCCES ET DE REPRESENTER NOTRE ETAT D'ESPRIT UNIQUE

Nous amene a etre

RAREMENT SATISFAITS

Ameliorez les choses chaque jour;

LE PROGRES PLUTOT QUE LA PERFECTION

En utilisant votre connaissance de notre consommateur, comprenez que

LES DETAILS FONT LA DIFFERENCE

, Livrez quelque chose de grand;

GAGNER EST UN SPORT D'EQUIPE

Soyez clair et honnete,

COMMUNIQUER POUR AVOIR UN IMPACT .

Title: Operations Coordinator

Location: Montreal (hybrid)

The incumbent will be responsible for assisting with all aspects of SharkNinja's order management process, providing customer service to our retailers and internal stakeholders, working with 3PLs and transport carriers, as well as performing general administrative tasks. The Operations Coordinator will focus primarily on the accurate processing of customer orders for SharkNinja's major retailers in meeting and exceeding defined objectives in support of Retail Execution Lifecycle and Perfect Order Execution. They will also work very closely with Finance and Sales to review, research, and assist in corrective actions associated with retailer chargebacks.



The Operations Coordinator is a valuable member of the team who exceeds customer service standards and brings forward issues and ideas for improvement. Operations Coordinator is an advocate for the customer and customer experience.



Here are some of the EXCITING things you'll get to do:


Process all orders to send to the distribution facility. Verify inventory availabilities. Deal with logistics: routing orders via EDI or Retailer portals. Pro-actively open-order files by account indicating current routing issues & actions/EDC dates. Weekly review of results with Sales teams. Actively work to achieve on-time delivery metrics. (OTIF) Escalate issues and identify solutions. Research compliance related deductions/errors and participate in cross-functional efforts to implement corrective actions. Assist in the review and research of all disputes rejected claims to determine next steps.

ATTRIBUTES & SKILLS:


Strong attention to detail and accuracy. Ability to work autonomously. Excel skills - intermediate level. Strong problem solving and analytical skills. Ability to work well under pressure in a fast-paced environment. Well organized and able to multi-task. Strong communication skills. Ability to work well within a team environment. Focused on the outcome for the team and company.

EDUCATION & EXPERIENCE:


University degree, preferably in Commerce. 2+ years of experience in a customer service or account management role. 2+ Years of experience with Retail Majors in a B2B capacity.

YOUR ROLE in DIVERSIFYING

As a corporate citizen, learn and support SharkNinja's Diversity, Equity & Inclusion strategy. Be an Ally, find internal Champions. Explore SharkNinja's Employee Resource Groups or volunteer to serve on committees that organize diversity-related events and activities. Participate in employee engagement surveys and respond as openly and honestly as possible. Become culturally competent; take the time to learn about different cultures, races, religions and backgrounds represented by your colleagues. Treat people in a way they wish to be treated rather than the way you wish to be treated.

YOUR ROLE in leading our SUCCESS DRIVERS & representing our UNIQUE MINDSET

Leads us to be "

RARELY SATISFIED

" Make things better each day; "

PROGRESS OVER PERFECTION

" Using your knowledge of our consumer, understand that "

DETAILS MAKE THE DIFFERENCE

," Deliver something great; "

WINNING IS A TEAM SPORT

" Be clear and honest, "

COMMUNICATING FOR IMPACT."

Our Culture

At SharkNinja, we don't just raise the bar--we push past it every single day.

Our Outrageously Extraordinary mindset

drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home.

What We Offer

We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more.

We empower your personal and professional growth

with high impact Learning Programs featuring bold voices redefining what's possible.

When you join, you're not just part of a company--you're part of an outrageously extraordinary community.

Together, we won't just launch products--

we'll disrupt entire markets.

At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA.



Learn more about us:

Life At SharkNinja

Outrageously Extraordinary

SharkNinja's Candidate Privacy Notice can be found here: https://www.sharkninja.com/candidate-privacy-notice/

For candidates based in China, please visit: https://sharkninja.com/candidate-privacy-notice/china/



For candidates based in Vietnam, please visit: https://www.sharkninja.com/candidate-privacy-notice/vietnam/






We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com