Job Description

Company Overview

Best Western Hotels & Resorts is a leader in the hospitality industry, known for fostering a collaborative work environment where teamwork and support are paramount. Since its inception in 1946, our organization has thrived on the principle of 'member helping member,' ensuring that both our employees and hotel members achieve success together.

Summary

We are seeking a proactive and highly organized Operations Coordinator to join our hospitality team in Brantford, Ontario. This is a dynamic and multi-functional role that supports day-to-day operations including HR and recruitment, payroll, general administration, basic accounting, and labour relations for a unionized workforce. The ideal candidate is detail-oriented, dependable, and comfortable supporting multiple departments while assisting ownership and management as needed.

Responsibilities

Human Resources & Labour Support

Post job ads, coordinate candidate screening and interview scheduling

Organize onboarding, orientation, and maintain employee files

Track and file employee attendance, records, and disciplinary actions

Support documentation and compliance processes for unionized staff

Liaise professionally with union representatives as required

Payroll Coordination

Collect and verify payroll data and timesheets

Support timely payroll processing and respond to staff inquiries

Ensure accuracy and confidentiality in payroll documentation

Administrative Support

Oversee daily office operations, filing, communication, and scheduling

Maintain supplies, coordinate internal meetings, and assist with general organization

Support team coordination and ensure smooth workflow across departments

Accounting & Receivables

Generate and send invoices for credit clients

Follow up on outstanding payments and assist with deposits and banking

Maintain accurate records of client transactions and balances

Support to Management

Assist ownership and the General Manager with operational tasks

Represent management in communications or basic decision-making when delegated

Provide flexible support for special projects or internal priorities.

Requirements

Highly proficient with computer systems and a quick learner of new software, ready to adapt seamlessly to evolving technology. Strong organizational skills with attention to detail. Ability to manage multiple tasks effectively in a fast-paced environment. Familiarity with clerical duties and office management practices. Excellent verbal and written communication skills.
If you're ready to join a dynamic team dedicated to excellence in hospitality, and make a career, apply now to become an Operations Coordinator at Best Western!

Job Type: Full-time

Pay: $39,000.00-$45,000.00 per year

Benefits:

Dental care Employee assistance program Life insurance On-site parking RRSP match Vision care
Schedule:

Monday to Friday Weekends as needed
Language:

Mandarin (preferred)
Work Location: In person

Expected start date: 2025-08-01