Job Description

Overview

Job Summary

The Operational Manager is responsible for overseeing day-to-day operations to ensure safe, efficient, and reliable transit services. This role leads operational teams, manages performance, and ensures compliance with safety, service, and regulatory standards while supporting TransLink's commitment to excellent customer service.

Key Responsibilities

Manage and coordinate daily operational activities to ensure uninterrupted transit services Lead, coach, and support supervisors and frontline staff Monitor operational performance, service reliability, and on-time delivery Ensure compliance with safety regulations, policies, and collective agreements Respond to operational incidents, service disruptions, and emergencies Analyze data and reports to identify trends and improve operational efficiency
Required Qualifications & Experience

Minimum1+ year of hands-on dispatch experience in transportation, transit, logistics, or a related operational environment Strong understanding of dispatch systems, real-time operations, and service demonstrated decision-making experience
Skills & Competencies

Strong leadership and team-management skills Excellent communication and coordination abilities Ability to make quick, effective decisions in a fast-paced environment Strong problem-solving and conflict-resolution skills Proficiency with dispatch software and Microsoft Office tools Ability to work shifts, including evenings, weekends, and holidays as required
Job Type: Full-time

Pay: $50,080.07-$60,000.00 per year

Benefits:

On-site parking
Work Location: In person