Job Description

About Glowing Growth

Glowing Growth is a multidisciplinary behavioural and educational services organization supporting children, families, and professionals. Our work is grounded in evidence based practice, ethical decision making, and strong collaboration across teams. As we continue to grow, we are seeking an Operational Manager who can provide structure, leadership, and clarity across our internal systems.

Role Overview

The Operational Manager is responsible for overseeing day to day operations across Human Resources, Accounting Management, and the Administrative Team. This role works closely with the Executive and Clinical Director to ensure that internal operations run smoothly, consistently, and in alignment with organizational values and policies.

This position is ideal for someone who is organized, proactive, confident in decision making, and comfortable managing people, systems, and processes.

Key Responsibilities

Human Resources Management

Oversee HR processes including onboarding, offboarding, documentation, compliance, and staff records Support performance management processes in collaboration with leadership Ensure HR policies and procedures are implemented consistently Serve as a point of contact for HR related questions from staff Coordinate with external HR or payroll providers when required

Accounting Management

Oversee invoicing processes, payment tracking, and internal financial workflows Coordinate with accounting professionals or bookkeepers Monitor billing accuracy and follow up on outstanding accounts as needed Prepare internal financial summaries for leadership review Ensure systems are organized, accurate, and up to date

Administrative Team Management

Supervise and support the administrative team Delegate tasks and monitor workflow efficiency Establish clear procedures and timelines for administrative operations Ensure consistent communication between admin, clinical, and leadership teams Identify gaps in systems and propose operational improvements

Qualifications

Previous experience in operations management, office management, or similar leadership role Experience managing HR processes and administrative teams Strong organizational and problem solving skills Clear and professional communication skills Ability to manage multiple systems and priorities effectively Experience in healthcare, education, or behavioural services is an asset

What We Offer

A leadership role within a supportive and values driven organization Opportunity to shape and strengthen internal systems Collaborative work environment with direct access to leadership Competitive compensation based on experience

How to Apply

Please submit your resume and a brief cover letter outlining your experience and interest in the role.

Job Type: Full-time

Pay: $45,000.00-$52,000.00 per year

Benefits:

Extended health care Paid time off
Experience:

Education administration: 2 years (preferred)
Willingness to travel:

25% (preferred)
Work Location: In person