Job Description

Job Summary

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibility will be to assist customers with inquiries, resolve issues through effective communication. A strong focus on customer satisfaction is essential, as well as the ability to analyze customer needs and provide appropriate solutions. This role also includes managing the front office, including but not limited to following up with insurance companies on accounts receivable, ensuring that procedures and processes are being adhered to by all office staff. Other duties as required.

Duties

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Resolve customer complaints effectively while maintaining a positive attitude. Maintain accurate records of customer interactions and transactions through data entry in management system notes. Collaborate with team members to improve overall customer experience and service efficiency. Analyze customer feedback to identify trends and recommend improvements.

Skills

Strong customer service skills with a commitment to providing excellent support. Proficiency in data entry with attention to detail for accurate record keeping. Effective phone etiquette and communication skills for engaging with customers. Ability to analyze customer needs and provide tailored solutions. Strong problem-solving skills and the ability to remain calm under pressure.
Join our team today and contribute to creating positive experiences for our valued customers!

Job Types: Full-time, Permanent

Expected hours: 40 per week

Benefits:

Casual dress Company events Dental care Employee assistance program Extended health care On-site parking Paid time off Vision care
Flexible language requirement:

French not required
Schedule:

8 hour shift Monday to Friday
Education:

Secondary School (preferred)
Work Location: In person