Job Description

At Catalyst Condo Management, we set out to disrupt industry norms, and bring a new approach to the old-school world of Condo Property Management. We've flipped the service model on its head, curating a team of specialists who drive and champion their service area, rather than expecting everyone to be an expert of all things at once. And it works!

This position will provide administrative support to our internal staff and external clients at the front desk Monday to Friday 8:30am to 4:30pm. You'll be the first point of contact, whether in person, phone or email, and will be there to offer friendly, compassionate, and enthusiastic service, no matter the issue. You don't need to know the ins and outs of how to solve a problem, your main job is to be an active listener to understand the issue and bring all the right people and information together to get the job done. The ability to self determine critical paths and multi tasks is essential. You may be interrupted during your day and need to jump right back into what you were doing. When someone asks you "describe yourself in three words" if one of them is organized we want you! Organization, attention to detail and multitasking are key skills that will lead to success in this role.

Key areas of responsibility

Welcome visitors to the office, identify and assess their needs. Sign out keys to vendors and owners, making sure items are properly tracked and invoiced. Send couriers and accept deliveries as required. Manage incoming and outgoing mail. Assist with the collection, tracking, scanning and filing of confidential documents in a professional manner to protect privacy and information Answer, screen and forward incoming phone calls and emails. Download and save monthly bank statements to Google Drive. Send out notices from the condo portal. Send out documents via AdobeSign for new client onboardings Aid in posting bills in the accounting system. Maintain a clean and tidy front of office and reception desk. Go to the bank on a weekly basis to complete a deposit. Undertake a variety of routine and one-off duties as required supporting the accounting and operations staff. Attend condominium sites when needed--for example, posting signage, testing keys to ensure proper access, or capturing on-site photos to assist internal staff or clients.

Qualifications we're looking for

Ability to work in a dynamic, fast-paced team environment and to adapt quickly to changing priorities. Strong organizational skills coupled with the ability to multitask and prioritize. Strong analytical skills with demonstrated accuracy and attention to detail. Balance conflicting priorities in order to manage workflow, ensure the completion of tasks, and meet deadlines. Strong customer service background. Good problem-solving and conflict-resolution skills. An ability to adapt, to not only new procedures and policies, but new technology. Excellent verbal and written skills in English. Working knowledge of Google Suite (sheets, docs). Experience with Trello, Zendesk and XERO is an asset, but not required. High school diploma or equivalent required.
We will only contact those candidates being considered for an interview. We appreciate your interest in this opportunity and thank you for your application.

Job Types: Full-time, Permanent

Benefits:

Casual dress Dental care Extended health care On-site parking Vision care
Ability to commute/relocate:

Calgary, AB T2H 1G3: reliably commute or plan to relocate before starting work (required)
Language:

English (required)
Work Location: In person