Job Description

Fernie RV Resort is seeking an energetic, outgoing individual to join our Office Administration team for the 2023 summer season. This position is responsible for the day-to-day operations of the Resort, involving check-in and check-out procedures, handling reservations and guest inquiries, and coordinating with other departments to ensure our guests enjoy an exceptional experience. Our ideal candidate will be knowledgeable about the local area and eager to provide our guests with a positive and memorable visit to Fernie. This is a full-time (32 hours per week) seasonal position from May \xe2\x80\x93 September. The ideal candidate will be available to work until the end of September. There may be potential to continue into the fall/winter season for the right person. Must be willing to work evenings, weekends, and holidays. Primary duties include:

• Attending to guest needs and inquiries by phone, email, or in-person.
• Completing reservations using an online booking software over the phone, via email, and in-person.
• Maintaining and updating online reservation systems.
• Coordinating with maintenance and housekeeping departments; helping with other departments as needed.

Qualifications & Skills:

• Previous experience in hospitality and/or customer service roles an asset.
• Completion of secondary school or equivalent.
• Strong communication skills necessary (written and oral).
• Friendly and professional attitude; must enjoy interacting with guests and find providing exceptional customer service important and rewarding.
• Detail-oriented, efficient, comfortable working in a fast-paced environment, and capable of working alone.
• Must be comfortable working with computer programs and speaking on the phone.

Background Fernie RV Resort is a modern and full-service campground with 177 sites offering luxury RV and tent camping and glamping in yurts. The Resort is nestled between 750 meters of beautiful Elk River shoreline, Maiden Lake and the Fernie Golf & Country Club and close to all amenities. For more information visit www.ferniervresort.com Job Types: Full-time, Seasonal
Contract length: 4-5 months Salary: $22.00-$25.00 per hour Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Application question(s):

• Do you have a place to live in the Fernie area?

Work Location: One location Application deadline: 2023-04-15
Expected start date: 2023-05-01