Job Description

Founded in 1991, JAN-PRO is one of the largest commercial cleaning organizations in the world. Today, JAN-PRO comprises 12,000 + franchise owners who proudly serve over 56,000 customers across 10 different countries.

In terms of industry recognition, JAN-PRO is rated Excellent on Trustpilot and is regularly ranked as a top performing franchise in such publication as Entrepreneur Magazine. In fact, JAN-PRO remains the only franchise commercial cleaning company to be awarded #1 Commercial Cleaning Franchise for fifteen consecutive years by Entrepreneur Magazine\xe2\x80\x99s Annual Franchise 500 Awards.

POSITION SCOPE: Operating within the guidelines of the Master Policies and Procedures, the Assistant Office Administration Manager is responsible for assisting the Office Administration Manager in all aspects of administrative procedures including franchise and customer transactions, personnel administration, accounting, data processing, public relations and general office administration.

ESSENTIAL DUTIES:

Maintains and controls daily cash collection and accounts receivables reporting systems and works in conjunction with the Office Manager on possible collection actions

Assists in all areas of accurate and timely data entries of customer and Franchisee transactions

Coordinates and communicates with Office Administration Manager and regional Director/Master Owner in the identification of customers that are in neglect of payment, following policies and procedures to facilitate collection through legal action, if necessary

Maintains inventory control and needs within all areas of the office

Support the Regional Director/Master Owner in generation of business correspondence for Franchise Owners and/or potential Franchise prospects

Provides receptionist relief and support for breaks, absences and as needed

Performs other related tasks and activities as assigned

PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION:

3-years performing in administrative or clerical function

Excellent written and verbal English communication skills

Clear and pleasant telephone manner

Pleasant and professional demeanor

Professional appearance

Excellent knowledge of QuickBooks and MS Office products including Word, Excel, PowerPoint and Outlook

Proficient in the use of the Internet

Ability to take detailed and accurate notes and messages

Ability to document detailed and accurate prospect and client information in electronic database

PHYSICAL AND MENTAL REQUIREMENTS:

Ability to function in high-pressure situations

Manual dexterity to operate a computer and other electronic devices

Ability to take legible hand-written notes where necessary

Correctable vision and hearing

Excellent interpersonal skills

Clear, easy to understand oral communication ability

Ability to sit for prolonged periods

Ability to lift 25 lbs.

ENVIRONMENTAL EXPOSURE:

Air conditioned/heated office environment

Exposure to artificial interior lighting

Low to medium level noise

Exposure to hazards as typically found in office products and equipment

This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.

Jan-Pro