Job Description

Founded in 1991, JAN-PRO is one of the largest commercial cleaning organizations in the world. Today, JAN-PRO comprises 12,000 + franchise owners who proudly serve over 56,000 customers across 10 different countries. In terms of industry recognition, JAN-PRO is rated Excellent on Trustpilot and is regularly ranked as a top performing franchise in such publication as Entrepreneur Magazine. In fact, JAN-PRO remains the only franchise commercial cleaning company to be awarded #1 Commercial Cleaning Franchise for fifteen consecutive years by Entrepreneur Magazine\xe2\x80\x99s Annual Franchise 500 Awards. POSITION SCOPE: Operating within the guidelines of the Master Policies and Procedures, the Assistant Office Administration Manager is responsible for assisting the Office Administration Manager in all aspects of administrative procedures including franchise and customer transactions, personnel administration, accounting, data processing, public relations and general office administration.
ESSENTIAL DUTIES: Maintains and controls daily cash collection and accounts receivables reporting systems and works in conjunction with the Office Manager on possible collection actions Assists in all areas of accurate and timely data entries of customer and Franchisee transactions Coordinates and communicates with Office Administration Manager and regional Director/Master Owner in the identification of customers that are in neglect of payment, following policies and procedures to facilitate collection through legal action, if necessary Maintains inventory control and needs within all areas of the office Support the Regional Director/Master Owner in generation of business correspondence for Franchise Owners and/or potential Franchise prospects Provides receptionist relief and support for breaks, absences and as needed Performs other related tasks and activities as assigned
PREREQUISITE KNOWLEDGE, SKILLS, AND EDUCATION: 3-years performing in administrative or clerical function Excellent written and verbal English communication skills Clear and pleasant telephone manner Pleasant and professional demeanor Professional appearance Excellent knowledge of QuickBooks and MS Office products including Word, Excel, PowerPoint and Outlook Proficient in the use of the Internet Ability to take detailed and accurate notes and messages Ability to document detailed and accurate prospect and client information in electronic database
PHYSICAL AND MENTAL REQUIREMENTS: Ability to function in high-pressure situations Manual dexterity to operate a computer and other electronic devices Ability to take legible hand-written notes where necessary Correctable vision and hearing Excellent interpersonal skills Clear, easy to understand oral communication ability Ability to sit for prolonged periods Ability to lift 25 lbs.
ENVIRONMENTAL EXPOSURE:
Air conditioned/heated office environment Exposure to artificial interior lighting Low to medium level noise Exposure to hazards as typically found in office products and equipment
This job description is not intended to be all-inclusive and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required. The Company reserves the right to revise or change duties as the need arises. This job description does not constitute a written or implied contract of employment.