Job Description

• Process documentation for the physical movement of cargo; identify discrepancies or issues.
• Meet customer expectations by suggesting process improvement and proactive measures.
• Develop and maintain an excellent working relationship with internal departments and/or vendors.
• Create, update and execute SOP's for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP.
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients' shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Job Type: Fixed term contract
Contract length: 12 monthsSchedule:

• 8 hour shift