(occ) Operations Support Specialist
Toronto, ON, Canada
Job Description
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Join us in making vacation dreams come true !
Are you searching for a fun, passionate, travel loving team? \xe2\x80\x93Sunwing has the EPIC work culture you have been searching for. We are currently looking for a (OCC) Operations Support Specialist to join us in making vacation dreams come true. As the Operations Support Specialist , You are capable of working in a fast-paced and rapidly changing environment. Adapting your time and workflow to the most pressing issues at hand will be essential. Your communication skills are excellent. You will be responsible for the effective communication for day-to-day operations and activities of Sunwing Airlines, while maintaining operational efficiency and standard. You will report directly to the Manager, Commercial OCC and the role will be located in Toronto, ON. Apply now and have your career soar to new heights - under our wing!
W ork Perks :
- Growth opportunities
- Free Parking
- Open concept, collaborative workspace
- Fresh Caf\xc3\xa9 with delicious snacks and meals at a subsidized price!
- Opportunity to give back through our social responsibility initiatives
- See for yourself! @sunwinglife
What You\xe2\x80\x99ll Do:
- Monitor day-of flight schedule and make proactive decisions to maintain the integrity of the flight schedule
- Evaluate schedule outcomes and contingencies in Sunwing\xe2\x80\x99s flight schedule and propose actions to improve on time performance (OTP)
- Monitor passenger welfare, tarmac delays and passenger convenience relating to connecting passengers and special services
- Coordinate operational activities across the Sunwing network (catering, ground handling, passenger handling, etc.)
- Monitor, identify and respond to all irregular operations (IROPs) that impact passenger experience
- Develop and assist with contingency and recovery planning during irregular operations (IROPs) events by communicating the plan of action to all departments/providers involved in a timely and effective fashion
- Communicate passenger-specific IROP impacts and coordinate passenger recovery before and during an IROP to our Airport teams
- Develop and implement passenger accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center, Tour Operations and Airports
- Coordinate IROP passenger services such as hotel, ground transportation and alternate carriers when required
- Manage and oversee internal communication tools
- Disseminate all information relating to delays and IROPs and communicate changes to the flight schedule and operational plan clearly and concisely
- Ensure regulatory requirements pertaining to passengers affected by a delay are followed at all stations
- Monitor and apply for curfew exemption requests in conjunction with the OCC Duty Manager
- Apply for and manage Cuban Overflight Permit monthly applications
- Other duties as assigned
What You\xe2\x80\x99ll Need:
- A minimum of two years of work experience in an Airline Operations Centre will be an asset
- Experience in airports, operations or passenger related operations an asset
- Post-secondary education in Aviation Management or a related field, or an equivalent level of education and experience
- Knowledge and experience with Operations Control Airline software is an asset
- Demonstrated ability to communicate clearly and professionally
- Demonstrated ability to multitask and solve complex operational and passenger service problems under pressure
- Demonstrated knowledge in the use of computer applications, such as MS Word, MS Excel, MS PowerPoint
- Committed to teamwork; understands the concept of working towards a common goal
- Demonstrated organizational, problem solving, planning, and administrative skills
- Ability to work well under pressure, work independently, be flexible, reliable, and prioritize workload
- Must be able to work shift work
About Us:
Sunwing Travel Group is the largest vertically integrated travel group in North America and during this unprecedented time, we are continuing to search for top talent. We are looking for candidates who are EPIC (entrepreneurial, passionate, innovative, and customer-centric) to join our team and help deliver our purpose \xe2\x80\x9cpassionate people making vacation dreams come true\xe2\x80\x9d.
To learn more about our Safe with Sunwing commitment and how Sunwing is keeping its employees and customers safe here: https://rb.gy/havndq
We thank all who apply however only those who meet the qualifications will be contacted. At Sunwing, diversity is important to us, follow this link: https://rb.gy/uqytsl to learn about how Diversity and Inclusion has always been, and continues to be, a top priority for us. We are proud that our workforce is made up of passionate people from all experiences and backgrounds. We are also committed to employment equity and to fostering an inclusive, accessible environment. We welcome applications from everyone. We will accommodate all applicants throughout the hiring process. If you are an individual who requires accommodation to apply to this position, please email arozario@sunwing.ca
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Job Detail
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Job IdJD2131318
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationToronto, ON, Canada
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EducationNot mentioned