Job Description

Otter Co-op is now accepting applications for a full-time Operations Support Specialist for our Angry Otter Liquor locations in the Greater Vancouver and Fraser Valley.

Who we are:

Otter Co-op is a diverse and growing organization with locations throughout the Lower Mainland and Okanagan. We currently operate 3 food and pharmacy stores, clothing and hardware, 26 Angry Otter liquor stores, 2 feed mills, 2 bulk petroleum facilities, a feed and hardware store in Pitt Meadows, Angry Otter Tap & Forno, Angry Otter Brewery in North Vancouver, the Highwayman Pub in Abbotsford, 37 gas station/convenience stores and growing. Our Guests and Team Members can take pride that we are a 100% Canadian company owned by our members, and have continued to grow, with sales of over $375 million and community sponsorships and donations of over $384,000 in 2021.

We are committed to giving back to our communities through our Corporate Social Responsibility Program. This year we\xe2\x80\x99re committed to donating an additional $100,000 to 100 local charities for our 100th year anniversary!

To learn more about who we are and how you can help bring our brand to life, visit us at .

What you\xe2\x80\x99ll do:

You will be a part of the Category Operations Team (Liquor) and will be Reporting to the Category Manager.

• Maintaining store files, pricing programs, and assisting with store specials
• Help develop and implement training guidelines and detailed walkthroughs for procedures and processes
• Train and assist employees on procedures, processes and promotions
• Help maintain, update and utilize Sharepoint
• Ensure accuracy for file maintenance, changes, corrections, costing and margins for liquor division
• Uploading inventory, tobacco and lottery documentation into Sharepoint
• Updating liquor inventory, costing, margins, and new sku input into point of sale systems
• Assisting with inputting and maintaining Min and Max levels for inventory stock levels
• Support with inventory roll counts (input and helping stores stay on schedule)
• Monthly specials (LTO) downloads, updates, changes and support to advise managers for long buys
• Maintain tracking spreadsheet with vendor marketing and advertising
• Visa Statement reconciliation
• Running sales statistics reports to provide cost analysis/profit and loss data by category
• Maintain an order and product tracking document for core sku\xe2\x80\x99s
• Support the process for price checking local competitors
• Contribute to the Team in living the Corporate Values of Integrity, Community and Excellence
• Perform other duties as assigned

Why it matters:

Our team provides a range of products and services to support our member-owners. Through the work that we do, we help to build, fuel, feed and grow Western Canadian communities together.

Who you are:

You are looking for a career in Retail Store Operations Management and:

• Experience as a Liquor Store Associate or retail experience is an asset
• Experience with CRM and POS systems (Barnett and Profitek POS system an asset)
• Must be very accurate, detail orientated and able to work independently and as part of a team
• Excellent communication, people, and customer service skills
• Must have solid basic math skills
• Intermediate computer skills (including typing and MS office products \xe2\x80\x93 Word, Excel & Outlook)
• Motivation and ability to work in a busy work environment is required
• Must be committed to a SAFE working environment
• Able to perform physical job duties including lifting, pushing, and pulling up to 50 lbs
• Must have reliable transportation to be able to commute between locations
• Must be available 7 days a week to work including early mornings, afternoons and late evenings
• This position can be based out of the Greater Vancouver or Fraser Valley. Travel for work at other locations will be required as business needs arise.

What\xe2\x80\x99s in it for you:

• Competitive Wages
• Wage increases based on hours worked & meeting expectations in the position
• Annual bonus program for all eligible team members
• Comprehensive benefits package, including extended health, dental, vision, disability & life insurance
• Employer matched pension plan
• Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases
• Co-op Membership with an annual dividend payment on qualified purchases
• Education Assistance Program
• Learning opportunities to grow and develop and to foster a culture of teamwork and innovation

Otter Co-op is committed to a diverse and supportive working environment based on our Core Company Values of Integrity, Community and Excellence. We embrace diversity and inclusion, and we\xe2\x80\x99re working to create a workplace that is as diverse as the communities we serve. We support and provide an environment that allows all to bring their whole selves to work.

All successful candidates will be required to undergo a background check.

We thank all candidates for their interest; however, only those selected to continue in the recruitment process will be contacted.

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keywords: liquor, sales, retail, wholesale, customer service, office associate, administration, admin assistant, data entry, clerk, coordinator, office clerk, accounts receivable, accounts payable, support, fast paced, POS systems, CRM, serving it right, beer, wine, spirits, brand ambassador, merchandiser, Sommelier, Prud\'homme, Cicerone, WSET, winery, brewery, training, back end systems, inventory, operations.

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Otter Co-Op