Job Description

We would like to present to you a new job opportunity and I think you may find it interesting.

If you are interested kindly send the following documents to by Thursday, Mar 30 at 12:30 PM EST if that interests you and matches your profile.

Without mandatory documents, we cannot submit a candidate. * Updated Resume in word format (Mandatory)

• Skills Matrix and References (Mandatory)
• Expected hourly rate (Mandatory)

Job Title: RQ05182 - Systems Administrator/Operations Support Specialist - Intermediate

Client: Ministry of Health

Work Location: 5700 Yonge Street, Toronto, Ontario, Hybrid

Estimated Start Date: 2023-06-05

Estimated End Date: 2024-03-29

#Business Days: 206.00

Extension: Probable after the initial mandate

Hours per day or Week: 7.25 hours per day

Security Level: CRJMC

If you are interested to learn more about this opportunity or if not, please feel free to send over any names or forward this email to anyone who may be interested. Please check it out on our career site.

(Click above for Skill matrix and for more details)

Must haves:

• AWS technologies
• Knowledge of Salesforce solution and MuleSoft API integration
• Devops & CI/DC applications

Description:

• Provide ongoing support for critical business and operational activities for the Case and Contact I&IT (CCM) Solution to meet the diverse immunization data and business needs of public health professionals across the province
• Perform Tier 1 business help desk and service support
• Log calls received via e-mail or phone into an automated incident management system and provide resolution in a timely and efficient manner
• Escalate to the next tier of support for complex issues or problems
• Track reported problem, issue, or system failure using the automated incident management system and provide report daily
• Prepare process and technical documentation for the product to be used by PHUs and other CCM Solution users
• Run routine reports in production and non-production environments either directly and/or through other partners
• Create ad-hoc reports as needed and deliver the same to management
• Co-ordinate communication, collection and storage of active reports for analysis.

Experience and Skill Set Requirements

Core Skills and Experience - 80 points

5-9 years of experience in:

• Tier 1 business help desk and service/incident management support experience
• Co-ordinating communication, collection and storage of active reports for analysis
• Tracking reported problem, issue, or system failure using automatic incident management system and providing report daily
• Creating ad-hoc reports and running routine reports in production and non-production environments \xe2\x80\x93 directly and through other partners
• Preparing technical documentation for product end users
• Automated incident management systems, logging calls, and provide resolution in a timely and efficient manner
• Support for complex problems or issues and escalating as appropriate or following escalation process
• Experience with information retrieval packages, one or more communications protocols, one or more operation systems and hardware platforms
• Experience with middleware and gateways.

Public Sector/Healthcare Experience - 5 points

• 5+ years of experience working with federal/provincial/broader public-sector healthcare providers
• Knowledge of Public Sector Enterprise Architecture artifacts (or similar), processes and practices an asset
• Ability to produce technical documentation that comply with industry standard practices
• In-depth knowledge of industry standard such as Project Management Institute (PMI)
• Knowledge of Public Sector I&IT project management methodologies an asset
• Knowledge and experience with Public Sector Health related projects an asset
• Knowledge and understanding of Ministry policy and IT project approval processes and requirements an asset
• Experience with large complex IT Health-related projects.

General Skills - 15 points

• Exceptional analytical, problem solving and decision-making skills
• Demonstrated strong interpersonal, verbal and written communication, and presentation skills
• Proven troubleshooting and critical thinking experience
• Demonstrated ability to apply strong listening skills to facilitate issue resolution
• Effective consulting skills to engage with all stakeholders with proven track record for building strong working relationships
• Strong facilitation and negotiation skills with ability to build rapport with stakeholders and drive negotiations to a successful outcome
• Excellent customer service skills, including tact and diplomacy to ensure client needs are managed effectively
• A motivated, flexible, detail-oriented and creative team player with perseverance, excellent organization and multi-tasking abilities, and a proven track record for meeting strict deadlines.

Note:

This position is currently listed as "Hybrid" as consultants will be required to work partly in the physical workplace and partly remotely. The details of this arrangement will be confirmed with the Hiring Manager.

Extension(s) only allowed using unused days/funds left on contract. No additional funds will be added beyond the maximum contract value and any extension options included in the original SOW. The Statement of Work (SOW) shall expire on March 29, 2024. HSC may exercise its option(s) to extend an SOW beyond March 29, 2024. Such extension(s) will be allowable only if the Master Service Agreement is extended beyond April 5, 2024 and be upon the same terms, conditions and covenants contained in the SOW.

• 3 days in the office/ 2 days from home
• 5700 Yonge St

Powered by JazzHR

S M Software Solutions Inc