Job Description

Holiday Inn Express & Suites St. John's Airport

is looking for a Customer Service Expert to join our Front Desk team. Our culture is rooted in our values, customer service excellence, leadership accountability, and the growth of our 100% locally owned & operated hotel.

The Guest Services Agent is a key position within our company. This role will contribute to the overall success of the Hotel by providing superior customer service and an administrative support to the Front Office.

Responsibilities:

Provides superior customer service and handles administrative duties that are routine and straightforward, such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage Follows established procedures and policies when completing tasks Prepares and sends courier packages and ensures accurate billing and records Acts as an Ambassador for our hotel, including greeting guests and handling basic inquiries Demonstrates a customer service attitude with internal/external contacts Provides basic data entry and transaction handling service for the Front Office within a property Inputs data accurately into the appropriate database Produces statistics and reports on the data as per standard formats Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit Handles cash, cheques, credit and debit card transactions in accordance with Hotel Policies Other duties as required

Skills/Knowledge/Experience:

Minimum 1 year experience in similar position preferred Advanced communication, interpersonal, and customer service skills Technical aptitude Able to work flexible hours Beginner level in the use of MS Office Suite Professional appearance and attitude Bondable Exemplifies IHG's core values and enjoys working in a culture of accountability

Additional Information:

All positions will receive required training to fulfill duties & responsibilities
A variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Important note:

Holiday Inn Express & Suites would like to thank all interested applicants*
Only those selected for an interview will be contacted *

Job Types: Full-time, Permanent

Pay: From $20.25 per hour

Benefits:

Dental care Disability insurance Extended health care Life insurance On-site parking Paid time off RRSP match Vision care
Work Location: In person