Job Description

Company Overview

Wise Tech Corp. is a trusted IT solutions provider established in 2003, delivering comprehensive hardware, software, cloud, cybersecurity, and communication services. We pride ourselves on building strong, long-term relationships with clients throughout the Calgary area and beyond, serving as their first point of contact for all IT needs.

Summary

We are seeking a highly organized and detail-oriented

MSP Operations Coordinator

to join our team in Calgary. This vital role supports our mission to provide exceptional IT services by coordinating daily operations, supporting financial and administrative workflows, and ensuring client satisfaction. You will be a key contributor to Wise Tech Corp.'s continued growth and operational excellence.

Key Responsibilities

Operational Coordination

Coordinate daily operations to ensure seamless service delivery. Act as a primary point of contact for internal teams and non-technical client inquiries. Manage scheduling, calendars, appointments, and communication flow. Maintain accurate records of service requests, billing details, and client interactions. Support client onboarding and internal onboarding processes. Contribute to process improvements that enhance operational efficiency and consistency.

Financial Administration

Track and reconcile COGS and SG&A expenses. Prepare monthly variance, margin, and profitability reports. Maintain accurate bookkeeping records and support financial documentation.

Billing & Accounts Receivable

Generate and send accurate monthly client invoices. Collaborate with the AR-focused Administrative Assistant to support collection efforts.

System Integrity

Ensure accuracy across PSA/CRM systems (ConnectWise, Autotask, HaloPSA) and documentation platforms (IT Glue, IT Boost, Hudu). Align financial, operational, and billing data across systems to maintain integrity.

Operational Reporting

Publish dashboards and reports on technician utilization, gross margin, SG&A trends, recurring revenue, and billing performance. Provide insights and recommendations to leadership based on operational data.

Administrative Leadership

Oversee and mentor junior administrative staff. Support daily operational rhythms, executive tasks, and internal workflows.

Executive Support

Manage executive calendars, travel booking, and expense reporting. Assist with preparation of reports, presentations, and meeting materials.

QualificationsRequired

5+ years in operations or administrative roles, including

2+ years in an MSP environment

. Proven experience with COGS tracking, SG&A management, invoicing, and operational reporting. Strong bookkeeping skills with accuracy in handling financial data. Strong Excel capability (pivot tables, dashboards). Experience with PSA platforms and accounting tools (e.g., QuickBooks Online). Excellent written and verbal communication skills. Strong organizational skills, attention to detail, and the ability to multi-task under pressure. Ability to manage confidential financial information with discretion.

Nice to Have

Formal bookkeeping or accounting certification. Experience improving or documenting workflows within an MSP. Familiarity with frameworks such as EOS or ITIL. Power BI experience for enhanced reporting visualizations.

Salary & Benefits

Starting at $55,000/year

, based on experience and qualifications. Comprehensive benefits package. Opportunities for professional growth as the organization expands.

Call to Action

If you are ready to play a pivotal role in supporting innovative IT solutions, we invite you to bring your organizational and analytical talents to Wise Tech Corp. Join us in shaping the future of IT services--your next career adventure awaits!

Job Type: Full-time

Pay: From $55,000.00 per year

Work Location: In person