Job Description

An experience in Mr. Mikes gives guests a chance to let their hair down, relax and have some fun. Its a place where you don't have to be something you're not, you can just be yourself. It means tasty and affordable creations from our signature steak and Mikeburgers to our home-branded wines and beers. It's about creating memories, uncontrollable laughs and the charm of warm service.

The restaurant business is all about the people. So we're always looking for smiling faces with the right blend of smarts and personality to join our team.

Overview

We are seeking a friendly and organized Host/Hostess to join our dynamic team in a vibrant restaurant environment. The ideal candidate will be the first point of contact for our guests, ensuring they feel welcomed and valued from the moment they arrive. This role requires excellent communication skills, a passion for customer service, and the ability to manage reservations and seating efficiently.

Duties

Greet guests warmly as they enter the restaurant and provide them with an engaging first impression. Manage reservations and seating arrangements to optimize table turnover while ensuring guest comfort. Assist guests with inquiries about menu items, specials, and restaurant policies. Maintain cleanliness and organization of the host/host area and dining room. Collaborate with servers and kitchen staff to ensure smooth service flow. Handle phone calls with professionalism, providing information about the restaurant and taking reservations as needed. Address guest concerns promptly and effectively, ensuring a positive dining experience.

Skills

Strong customer service skills with a focus on guest satisfaction. Excellent communication abilities, both verbal and written, to interact effectively with guests and team members. Familiarity with POS systems to assist in managing orders and reservations is a plus. Ability to multitask in a fast-paced environment while maintaining attention to detail. Previous experience in food service or hospitality is preferred but not required; training will be provided. Knowledge of phone etiquette to handle inquiries professionally.
Join us as a Host/Hostess where your role is crucial in creating memorable dining experiences for our guests!

Job Types: Full-time, Part-time, Permanent, Casual

Pay: From $17.85 per hour

Expected hours: 30 - 40 per week

Additional pay:

Overtime pay Tips
Benefits:

Discounted or free food Flexible schedule On-site parking
Flexible language requirement:

French not required
Schedule:

8 hour shift Day shift Evening shift Every Weekend Holidays Morning shift Night shift On call Overtime
Ability to commute/relocate:

Kelowna, BC (V1Y): reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer service: 1 year (required)
Language:

English (required)
Licence/Certification:

Serve Right (required)
Work Location: In person

Expected start date: 2025-08-18