Job Description

Questrade Financial Group (QFG) of Companies is committed to helping Canadians become much more financially successful and secure. We are everything a traditional financial institution is not. Our vision is to revolutionize financial services for the benefit of Canadians by providing the most innovative and cost efficient financial services online.
That's why we empower our employees to continuously grow their professional careers with QFG. We believe in having a diverse, inclusive place to work and our flexible working arrangements brings that to life so you can unleash your creativity. Our values are a part of our DNA, and we care deeply about our people helping us fulfill our mission and become an important part of our community. We are always looking for like-minded professionals to join our team. Come grow with us.
What's it like working as a Mortgage Fulfillment Specialist at Community Trust Company?
The Mortgage Fulfillment Specialist is responsible for successfully supporting overall portfolio growth in an environment focused on operational and service excellence. This role is responsible for ensuring documentation relating to mortgage files are reviewed, verified, and completed in compliance with established credit policies, while adhering to service standards. The Mortgage Fulfillment Specialist is empowered to re-decision mortgage applications under a defined lending authority.
Need more details? Keep reading...

• Successfully contribute to the Residential Lending results, ensuring growth and profitability targets are being met.
• Review mortgage documentation to ensure each document is complete and accurate based on Community Trust's credit policies, procedures, and anti-money laundering requirements.
• Update mortgage applications to accurately reflect documentation provided and ensure the application continues to meet their lending authority.
• Manage portfolio risk by exercising consistent, objective and sound credit decisions within authorized limits, escalating with rationale to support recommendation where appropriate.
• Maintain knowledge of Community Trust residential mortgage underwriting policies, procedures and products.
• Instruct files to FCT and work together with Residential Funding to ensure timely closings.
• Communicate with internal contacts to ensure service level standards are met and foster positive relationships.
• Ensure mortgage statuses are accurate and communicated appropriately.
• Effectively partner with Mortgage Advisory (Alt-A) to deliver top of class experience to our partners.
• Work in collaboration with the Credit Quality Assurance and Funding teams to ensure targets are being met.
• Learn the company's business practices, organizational structure and general policies and procedures.
• Ensure accurate record keeping and that all records are stored and retained to meet Company standards.
• Identify continuous improvement opportunities.
• Follow AML procedures on all files with an emphasis on "Know Your Client" rules.
• Proactively identify actual and potential violations of AML regulatory requirements, internal policies and procedures or other AML/ATF risk situations at an early stage. Conducts appropriate inquiries and investigations in relation to any such situation and ensures that corrective actions and/or risk mitigation actions are implemented in a timely manner or escalated appropriately.
• Adhere to compliance and operational risk controls in accordance with company's policies and procedures.
• Take ownership of approved files, being responsible for updating all internal information to match received documentation while verifying the file metrics remain within Company underwriting policy.
• Effectively manage tasks and cases to adhere to predetermined Service Level Agreements

So are YOU our next Mortgage Fulfillment Specialist? You are if...

• Minimum of 2 years related experience
• Post-Secondary Education preferred
• Demonstrates interpersonal skills
• Solid understanding of the general characteristics, attributes and risk factors associated with various loan types.
• Working knowledge of Google Workspace applications.
• Solid written and verbal business communication skills.
• Exceptional analytical skills and a keen eye for detail

Sounds like you? Click below to apply!
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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. We value the unique skills and experiences each individual brings, and believe that when our teams feel supported and motivated, their creativity becomes a source of innovation. We are also committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and also one which reflects the diversity of the communities we serve and operate in to help us revolutionize financial services for the benefit of all of our customers. Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.