Requisition ID: 149073
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose of Job:
MOSE delivers a unique value proposition to Scotiabank, acquiring new customers to the bank, segmenting Mortgage Broker Customers and providing “high touch” underwriting and funding services to our top tier “Achiever” Brokers and “High Volume” Home Financing Advisors. Each Mortgage Fulfillment Officer (MFO) works closely with multiple assigned Broker Relationship Managers (BRM) or Home Financing Lending Managers (HFLM) The BRM/HFLM and MFO are the single point of contact for the Mortgage Broker/Home Financing Advisor throughout the entire underwriting/funding process. The MFO on average would be responsible for funding 800 + or - mortgage originations annually representing over $225 Million. The MFO is responsible for setting up the customer and mortgage information onto multiple Scotiabank systems, instructing the lawyer, preparing and packaging the file and dispersing mortgage proceeds. The MFO is also responsible for ensuring all additional credit adjudication is identified and accurately communicated to the branch staff to assist the branch in reaching their cross sell objectives.
He/she provides an excellent, differentiated level of customer service to assigned Broker Relationship Managers/Home Financing Lending Managers and high volume Mortgage Brokers/Home Financing
Advisors, as well as, all internal and external contacts including Branches, Solicitors and Business Partners.
He/she ensures strict adherence to internal Bank policy and procedures including “Know Your Customer” Guidelines, Privacy Code, Anti-Money Laundering Regulations, such that the Bank’s legal, operational and reputational risks are protected at all times. He/she determines and escalates all out-of-policy exceptions for resolution.
Major Accountabilities:
1. Provide accurate, timely and efficient administration of new authorized mortgage applications from high volume Mortgage Brokers and high volume Home Financing Advisors, from Customer acceptance through to funding by:
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