Job Description

:Position SummaryUnder the general direction of the Manager, Show Theatre Production, this position is responsible for maximizing the utilization of the River Rock and Hard Rock Show Theatres through programming, rentals, and private events. Responsible for servicing rental business to increase income and ensure superior customer service. Assisting in the budgeting of programmed entertainment and providing leadership in the planning, coordination, and execution of all events.Key Accountabilities

• Promote and upsell River Rock Casino Resort and Hard Rock to prospective rental clients, conduct site visits, provide timely and accurate rental information in a polite manner reflecting the highest standards of professional service.
• Prepare accurate cost estimates and essential paperwork for clients, coordinate with relevant departments for details and act as the liaison between the client and internal departments.
• Assist in the budgeting and planning of programmed events, including the costing of artist rider requirements, travel and accommodation where applicable.
• Advance programmed show/event requirements with client/tour manager, act as the onsite contact for events, including coordinating deliveries, suppliers, event set up, facility preparedness, signage, client assistance and all planning and day of event requirements.
• Perform artist liaison duties for house presentations, ensuring that artist requirements are advanced via tour manager or directly as required (i.e.: ground transport, accommodation, catering, payment, etc.)
• Keep internal departments informed of detailed event requirements through weekly calendar meetings and event coordination memos, and direct activity accordingly.
• Maintain positive, open lines of communication with clients and internal departments; identify potential problems and negotiate solutions that meet the needs of all parties, direct event staff before and on event site on behalf of the client to ensure smooth running event procedures.
• Troubleshoot problems and issues as they arise during events, making immediate decisions on courses of action to ensure the overall success of events, including having to make last-minute leadership decisions on event site, upholding venues service standard and building rules and regulations, while maintaining client satisfaction
• Execute all Box Office/Front of House staffing operation requirements including scheduling, training, building of ticketing pricing matrix including discount codes, special offers, etc. Create and implement policies and procedures related to Box Office and Front of House Operations promoting excellent customer service, special accommodations, refunds, etc.
• Be a key player in the planning and preparation for programming by recommending ticketing price points and sales initiatives for the Entertainment and Marketing departments. Review post-event analysis for future planning purposes.
• Perform other duties as assigned.

Education and Qualifications

• A minimum 5 years of experience in entertainment management, event planning, or venue bookings.
• Ability to work effectively under pressure and respond nimbly to deadlines.
• Careful, diplomatic, a highly organized problem-solver with an assiduous attention to detail.
• Proven sales experience with a focus on long term profit and excellent customer service.
• Good computer skills with a mastery of Outlook and Excel, experience working with event management software an asset.
• Excellent verbal, written, and negotiation skills, team oriented with an ability to work independently.
• Ability to work days, evenings, and weekends including holidays, as required to support operational requirements.

About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming