Job Description

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Position Summary:

We are currently seeking a dynamic and experienced individual to join our Theatre and Entertainment team. This position will be reporting to the Theatre Entertainment and Booking Manager. The successful candidate will be responsible for the day-to-day operations of the Box Office, Ticketmaster Events, Client/Guest Ticketing support along with other required theatre administration support.

Duties and responsibilities for our Box Office Manager will include:

• Represent the Company in a helpful, Courteous, and professional and customer service oriented manner.
• Make routine decisions for Box Office, based on set guidelines and procedures.
• Receiving, tracking and responding to customer inquiries and working with the appropriate internal teams to ensure action is taken.
• Accountable for Box Office reports and general maintenance of needed supplies (example: ticket stock).
• Accountable for maintaining the required Ticketmaster equipment for events (scanners, printers, etc.).
• Development of new Ticketmaster Event listings; Manage and maintain existing event listings and settlements.
• Responsible for Merchandise settlements (when applicable).
• Manage general maintenance and cleanliness of Box Office areas; report any health and safety concerns to management.
• Perform administrative duties as requested to support operational needs for theatres.
• Liaise with Sales and Event Managers to ensure that adequate staffing resources are available; Roster Box Office employees to ensure business needs are met, taking into consideration both agreed service levels and budgetary costs.
• Coordinate learning and development needs of Box Office employees, ensuring capability and confidence with all features of Ticketmaster\'s operative systems.
• Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC

Successful candidates will demonstrate the following qualifications:

• Demonstrated ability to accommodate and adapt to changing needs of the business in a highly pressured working environment. At the same time, proven ability to adhere to set guidelines and process adherence. Deal with higher-level complaints and recognize the need for flexibility where applicable.
• Minimum two years computerized box office experience combined with one year of leadership experience.
• Superior organization and problem-solving abilities plus demonstrated skills to handle multiple projects simultaneously.
• Excellent interpersonal skills with an outgoing personality in order to deal effectively with all internal and external contacts.
• Able to be diplomatic, yet assertive while monitoring staff for compliance to policy and procedures.
• Ability to communicate effectively and efficiently orally and in writing.
• Able to work independently and also collaborate as a strong team member.
• Experience using the Ticketmaster platform (or equivalate ticketing platform); Knowledge of computerized ticket production and sales hardware and software, as well as database, spreadsheet, and standard PC software (Outlook, Word, Excel, PowerPoint).
• Knowledge of POS systems and reporting.
• Ability to obtain GPEB
• Strong understanding for finance reporting for event settlements.
• Excellent customer service skills.

About Us:

GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.

Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.

Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.

Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.

What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!

Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.

Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming