Job Description

The live sports and entertainment industry is unique and exciting, especially in Saskatchewan. SaskTel Centre continues to be a leader in large-scale entertainment through live sports, concerts, and other community events. We have an exciting opportunity for a dynamic leader to join our dedicated team of passionate professionals as the Assistant Box Office Manager . The ideal candidate will have exceptional leadership and customer service skills while supervising the Box Office Cashiers and ensuring compliance with company policies and procedures.

Duties include:

• Prepare schedules, interview, manage performance and train employees on systems, processes and procedures
• Ensures compliance with policies and procedures for Box Office and Ticketing operations and ensures they remain consistent with Ticketmaster and SaskTel Centre policies and procedures.
• Create, revise and facilitate all training related to systems, procedures and customer service within the box office.
• Create, modify and review manifest related to each event.
• Work closely with external promoters or/and clients to successfully facilitate show details.
• Prepare and review reports from the ticketing system for settlement.
• Document and track documentation and reporting requirements for each event.
• Ensures event-related information is entered accurately for event announcements and prepares and distributes event notices.
• Processes ticket orders and distribution for events from clients, promoters and other departments as required.
• Assists with the resolution of unusual complaints from the public in accordance with established policies and procedures.

Qualified applicants will display:

• Grade 12 with six years of progressive ticketing experience, including experience with the Ticketmaster system modules such as Archtics. Event Management Tool, TMWin, Fan User/ Presence, TM1, Scaling/Re-scaling event builds, Interpreting production CAD's

OR

• Recognized post-secondary business administration program with four years of progressive ticketing experience or other related experience
• 1- 4 year experience in managing a team in a customer service environment
• Ability to communicate effectively to create goodwill with clients, to promote events and to provide technical information to staff.
• Ability to establish and maintain effective working relationships.
• Ability to exercise good judgement in decision-making.


The Live Events Industry is often a 24/7 business. Evening and weekend hours of work are part of the Assistant Box Office Manager's schedule. This is a full-time position with some regularity to hours. Flexibility and openness to a varying schedule is essential for consideration.

•Please note, only those selected to move forward in the recruitment process will be contacted. This position may close before the listed end date. Your interest is best expressed through application. •