Job Description

:Are you an individual that leads by example and excels in providing superior service? Looking to take the next step in your career? If so, River Rock Casino Resort is seeking an experienced Manager, Housekeeping to join our Housekeeping team. The Manager, Housekeeping will be responsible for the overall supervision of Housekeeping operations while establishing a safe and welcoming work environment for all Team Members.Other duties include:

• Managing Team Members to ensure they have superior guidance and resources to achieve objectives
• Establish and maintain scheduling procedures
• Ensures all Team Members have proper supplies, equipment and uniforms
• Ensures accurate and timely payroll reporting
• Performs regular hotel room inspections to ensure the consistent quality of room preparation and effectiveness of existing system
• Allocating rooms and shared area workloads
• Assists in developing performance objectives and delivering performance discussions
• Participating in recruitment and onboarding
• Maintains inventory of amenities and other supplies as needed
• Managing internal dry cleaning process
• Promotes positive guest interactions through prompt, courteous and efficient service
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (Guests, and Team Members)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• Post-Secondary hospitality or hotel education or suitable combination of education and experience
• Minimum 3 years housekeeping management experience
• Ability to lead and mentor team
• SIR, Smart Serve or IGB Certificate, WHMIS and additional certification as needed
• Computer literacy in MS Office (Word, Excel, Outlook) an asset
• Working knowledge of floor machines (and any other relevant equipment), WHIMIS and Biohazard Clean up experience is an asset
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced and multi-tasking environment
• Maintain professional business confidentiality as required
• Live GCGC's values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including early mornings, weekends, and holidays. The hours of work will be based on operational and business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming