Job Description

:Position SummaryRiver Rock Casino Resort is recruiting for a driven, skilled and detail orientated ShiftManager, Surveillance to join our team. This position is responsible for coordinating and leading the surveillance operations by monitoring, reporting and providing recommendations relating to all activities to best safeguard all assets and provide a safe environment for all team members and guests. The Shift Manager, Surveillance will ensure the highest level of compliances of all regulatory requirements, internal policies and procedures, while supporting and fostering an environment based on growth and development.The Successful candidate will be responsible for, but not limited to the following:

• Providing leadership and direction to the surveillance operation at the site level on a shift basis; providing input for team members performance objectives and evaluations
• Assisting with the implementation of surveillance operation strategic plans
• Scheduling and supervising team members; verifying timesheets; assigning shift work assignments
• Monitoring, documenting and reporting violations, large cash and cash equivalent transactions, excluded and self-excluded guests, and unauthorized access
• Maintaining logs; updating records; storing records securely for evidence purposes
• Monitoring, documenting and reporting on the condition of surveillance facilities and equipment; maintaining a preventative maintenance schedule
• Dispatching security as required
• Reviewing special investigation results or requests as directed; provides reporting

The Successful candidates will demonstrate the following qualifications:

• Post-Secondary education in criminology or suitable combination of education and experience an asset
• Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred
• Responsible beverage service certification where required
• Computer proficiency in MS Office
• Strong written and verbal communication skills
• Keen eye for detail, with the ability to focus on monitors for long periods of time
• Possess a high level of honesty and integrity
• Adherence to high standards, methods and procedures
• Knowledge of the Gaming Control Act, GCE & BCLC Policies and Procedures
• Background experience in Criminology an asset
• Ability to work in a team environment
• Goal oriented
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE\'s Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, Citizenship
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs.About Us:GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of 9,500 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What\'s in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You\'ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn\'t your typical "corporate" job. We work hard and we have fun!

The only thing we don\'t play games with\xe2\x80\xa6..is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!

Great Canadian Gaming