Job Description

Job Category: Hotel
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Position Summary
Under the direct supervision of the Manager, Front Office, this position is responsible for the day-to-day operations of the Front Office including, reservation and the switchboard. This position will help train team members, deliver quality customer service and resolve guest issues. Direct team members to successfully execute all front office operations, including guest arrival and departure procedures. Ensures adherence to the Companys policies and procedures, motivates and leads by example and supports Great Canadians learning environment while establishing a safe and welcoming work environment for all team members.
Key Accountabilities

• Assists the Manager, Front Office in all aspects of the department and ensure service standards are followed.
• Ensures the safety of guest and team members with a thorough understanding of emergency procedures
• Assists in developing Performance Objectives and delivering Performance Evaluations
• Consistently provides professional, friendly and engaging service to our guests
• Liaises and communicates effectively with all appropriate operational departments
• Communicates all information for the respective shift and areas of operation, through pre-shift logs, emails and departmental meetings
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other du ties as assigned or directed

Education and Qualifications

• Exceptional interpersonal and communication skills
• Minimum of 1-year hotel front desk experience with Supervisory experience being an asset
• Serving It Right Certification
• Ability to obtain Criminal Background Check
• Experience using Opera/Micros system
• Ability to handle multiple tasks and projects at one time.
• Literacy in MS Office; Opera an asset

About Us:
GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.
Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games, 71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.
Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.
Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.
What's in it for you?

• We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• We provide you with the tools and technology needed to delight your clients!
• You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• This isn't your typical "corporate" job. We work hard and we have fun!

The only thing we don't play games withxe2x80xa6..is your career!
Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Great Canadian Entertainment!