Job Description

Part-Time Casual Medical Receptionist - Niagara North Family Health Team - Garden City Family Health Organization

Description:

As a member of a high performing healthcare team, the Medical Office Assistant utilizes knowledge of efficient medical office workflow to support primary care physicians, learners, specialists, and allied health professionals.

Casual part time, daytime/evenings

Main Responsibilities/Duties (but not limited to):

Ensures the provision of optimum patient care. Attending to the needs of patient by booking appointments with physicians and other health care providers and specialists, using the Electronic Medical Record. Communicating with patients and other health care workers on behalf of the physician, when necessary. Coverage of urgent care clinic phones and bookings when the doctor is on call after hours, as needed Operates a variety of office equipment such as but not limited to: Apple computers, PS Suite EMR, fax machine, photocopier, scanner. Compiling and processing medical information using the Electronic Medical Records Some data entry may be required. Performs other duties consistent with the job classification, as required.

Performance Requirements:

Demonstrate a commitment to the delivery of excellent patient care Demonstrate excellent interpersonal, written and verbal communication skills Working knowledge of general office practices, procedures and standards Skilled in establishing and maintaining effective working relationships with patients, providers, learners, clinical staff and patients. Maintains patient confidentiality Ensures efficient operation of the office, within scope of authority Produces accurate, high quality work, ensuring patient records are complete and accurate Able to work in a fast-paced environment with accuracy; effectively prioritizing tasks Ability to work individually or as part of a team Excellent time management skills, flexible and able to cover day and after hours shifts when required Desire to learn and adapt to work environments with the different providers in the family health team

Qualifications:

Excellent telephone, computer systems skills and word processing skills - including good proficiency in Microsoft Office Environment (word, excel) Ability to use good judgment in assessing and/or responding to difficult situations Experience using TELUS PS Suite EMR a strong asset Post-secondary Medical Office/ Health Administration program, including medical terminology ORminimum of 2 years experience in similar position is preferred, but not required

Please forward your cover letter and resume to Tony DiDomenico, Operations Manager of the Garden City Family Health Organization, to tdidomenico@niagaranorthfht.ca, by December 11th, 2025at

5:00pm. Only strong candidates will be invited for an interview.

Human Resources

We are an inclusive and equal opportunity employer committed to providing diversity and accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. All applicants must make their requirements known when contacted

Job Types: Part-time, Casual

Pay: $18.50 per hour

Education:

Secondary School (preferred)
Experience:

Medical Office Assistant: 1 year (preferred)
Work Location: In person