Job Description

Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

PRIMARY DUTIES AND RESPONSIBILITIES:

• Respond verbally or in writing in English and/or French to patient, healthcare professional, requester and client personnel to answer medical questions regarding assigned products based on product labelling, Frequently Asked Questions (FAQs), Standard Letters or available approved material.
• Recognize, triage and forward Adverse Events to appropriate personnel as per procedures and within strict defined timelines.
• Recognize, triage and forward Product Quality Complaints to appropriate personnel as per procedures and within strict acceptable timelines.
• Entering all Medical Information requests in the designated database.
• Maintain and develop current Product Information, Frequently Asked Questions, Standard Letters and other relevant medical information material in the designated database for assigned Products.
• Develop reports to provide to clients summarizing key performance indicators (KPIs). Generate agreed upon reports in a timely fashion. Investigate any questions from clients in relation to these reports.
• Work directly with internal and external clients to request additional information or clarification as necessary.
• Develop responses to complex enquiries based on the literature in a timely manner.
• Assist in audit preparation
• Literature searches as required
• Sorting of incoming faxes and documents
• Filing of source documentation
• Other tasks assigned by the Director and/or Manager, as needed
• May be required to be on standby/ on call as part of this role

What your background should look like

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor degree in a health care related discipline
• Fluent in English and/or French; Bilingualism, English/French is a strong asset
• 3-5 years' experience in Medical Information, Drug Safety, Clinical Research and/or equivalent and related experience in the pharmaceutical industry
• Ability to engage well over the telephone with patients, consumers and healthcare professionals
• Excellent writing skills
• Can do attitude, with proven ability to meet strict deadlines
• Able to work any 8-hour shift between 7:00 AM - 9:00 PM, if necessary

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Professional telephone etiquette; active listening and pleasant speaking
• Able to translate complex medical information to consumers and healthcare professionals
• Effective interpersonal skills
• Effective organizational skills, attention to details
• Ability to consistently meet deadlines
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.