Job Description

Are you looking to make a difference in a patient\xe2\x80\x99s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!

What you will be doing

FONCTIONS ET RESPONSABILIT\xc3\x89S PRINCIPALES :

\xc2\xb7 R\xc3\xa9pondre verbalement ou par \xc3\xa9crit, en anglais ou en fran\xc3\xa7ais, aux patients, aux professionnels de la sant\xc3\xa9, aux demandeurs et au personnel des clients qui posent des questions m\xc3\xa9dicales concernant les produits assign\xc3\xa9s en se basant sur l\xe2\x80\x99\xc3\xa9tiquetage du

produit, sur la foire aux questions (FAQ), sur les lettres types ou sur les documents approuv\xc3\xa9s disponibles.

\xc2\xb7 Reconna\xc3\xaetre, trier et transmettre les effets ind\xc3\xa9sirables au personnel appropri\xc3\xa9, conform\xc3\xa9ment aux proc\xc3\xa9dures et dans des d\xc3\xa9lais stricts.

\xc2\xb7 Reconna\xc3\xaetre, trier et transmettre les plaintes sur la qualit\xc3\xa9 des produits au personnel appropri\xc3\xa9, conform\xc3\xa9ment aux proc\xc3\xa9dures et dans des d\xc3\xa9lais stricts et acceptables.

\xc2\xb7 Saisir toutes les demandes de renseignements m\xc3\xa9dicaux dans la base de donn\xc3\xa9es d\xc3\xa9sign\xc3\xa9e.

\xc2\xb7 Entretenir et d\xc3\xa9velopper les renseignements touchant les produits, les foires aux questions, les lettres types et tout autre document d\xe2\x80\x99information m\xc3\xa9dicale pertinent dans la base de donn\xc3\xa9es d\xc3\xa9sign\xc3\xa9e pour les produits assign\xc3\xa9s.

\xc2\xb7 \xc3\x89laborer pour les clients des rapports r\xc3\xa9sumant les indicateurs cl\xc3\xa9s de performance. Produire les rapports convenus dans les d\xc3\xa9lais impartis. Examiner toutes les questions des clients au sujet de ces rapports.

\xc2\xb7 Travailler directement avec les clients internes et externes pour demander des informations suppl\xc3\xa9mentaires ou des clarifications, si n\xc3\xa9cessaire.

\xc2\xb7 Produire des r\xc3\xa9ponses \xc3\xa0 des demandes complexes en temps utile en se basant sur la documentation disponible.

\xc2\xb7 Aider \xc3\xa0 la pr\xc3\xa9paration des audits.

\xc2\xb7 Effectuer des recherches documentaires si n\xc3\xa9cessaire.

\xc2\xb7 Trier des t\xc3\xa9l\xc3\xa9copies et des documents entrants.

\xc2\xb7 Classer les documentations source.

\xc2\xb7 Autres t\xc3\xa2ches assign\xc3\xa9es par le directeur ou le gestionnaire, selon les besoins.

\xc2\xb7 Dans le cadre de cette fonction, il peut \xc3\xaatre n\xc3\xa9cessaire d\xe2\x80\x99assurer une astreinte/garde.

PRIMARY DUTIES AND RESPONSIBILITIES:

\xc2\xb7 Respond within designated timelines, verbally or in writing in English and/or French to patient, healthcare professional (HCP), requester and client personnel to answer medical questions regarding assigned products based on product labelling, Frequently Asked Questions (FAQs), Standard Letters or available approved material.

\xc2\xb7 Recognize, document and forward Adverse Events (AEs) to appropriate personnel as per procedures and within strict defined timelines.

\xc2\xb7 Recognize, document and forward Product Quality Complaints (PQC) to appropriate personnel as per procedures and within strict acceptable timelines.

\xc2\xb7 Entering all Medical Information requests in the designated database in English (with French verbatim as needed).

\xc2\xb7 Maintain and develop current Product Information, FAQs, Standard Letters and other relevant medical information material in the designated database for assigned Products.

\xc2\xb7 Develop reports to provide to clients summarizing key performance indicators (KPIs) and other metrics. Generate agreed upon reports in a timely fashion. Respond to any questions from clients in relation to these reports.

\xc2\xb7 Work directly with internal and external clients to request additional information or clarification as necessary.

\xc2\xb7 Develop responses to complex inquiries based on the literature in a timely manner.

\xc2\xb7 Assist in audit (preparation and attendance)

\xc2\xb7 Literature searches as required

\xc2\xb7 Sorting and filing of incoming documents

\xc2\xb7 Other tasks assigned by the Director and/or Manager, as needed, such as preparing and conducting training, supporting PV team, corporate affairs, etc.

\xc2\xb7 May be required to be on standby/ on call as part of this role

What your background should look like

EXIGENCES EN MATI\xc3\x88RE D\xe2\x80\x99EXP\xc3\x89RIENCE ET DE FORMATION :

\xc2\xb7 Baccalaur\xc3\xa9at dans une discipline li\xc3\xa9e aux soins de sant\xc3\xa9.

\xc2\xb7 Ma\xc3\xaetrise de l\xe2\x80\x99anglais ou du fran\xc3\xa7ais; le bilinguisme anglais/fran\xc3\xa7ais \xc3\xa9tant un atout important.

\xc2\xb7 De 3 \xc3\xa0 5 ann\xc3\xa9es d\xe2\x80\x99exp\xc3\xa9rience dans le domaine des renseignements m\xc3\xa9dicaux, de l\xe2\x80\x99innocuit\xc3\xa9 des m\xc3\xa9dicaments, de la recherche clinique ou une exp\xc3\xa9rience \xc3\xa9quivalente ou connexe dans l\xe2\x80\x99industrie pharmaceutique.

\xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 bien dialoguer par t\xc3\xa9l\xc3\xa9phone avec les patients, les consommateurs et les professionnels de la sant\xc3\xa9.

\xc2\xb7 Excellentes comp\xc3\xa9tences r\xc3\xa9dactionnelles.

\xc2\xb7 Attitude positive et capacit\xc3\xa9 av\xc3\xa9r\xc3\xa9e \xc3\xa0 respecter des d\xc3\xa9lais stricts.

\xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 travailler sur n\xe2\x80\x99importe quelle plage de 8 heures entre 7 h et 21 h.

EXIGENCES MINIMALES EN MATI\xc3\x88RE DE COMP\xc3\x89TENCES, DE CONNAISSANCES ET D\xe2\x80\x99APTITUDES :

\xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 communiquer efficacement \xc3\xa0 l\xe2\x80\x99oral et \xc3\xa0 l\xe2\x80\x99\xc3\xa9crit.

\xc2\xb7 \xc3\x89tiquette t\xc3\xa9l\xc3\xa9phonique professionnelle, \xc3\xa9coute active et conversation agr\xc3\xa9able.

\xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 transmettre des renseignements m\xc3\xa9dicaux complexes aux consommateurs et aux professionnels de la sant\xc3\xa9.

\xc2\xb7 Comp\xc3\xa9tences interpersonnelles efficaces.

\xc2\xb7 Comp\xc3\xa9tences organisationnelles efficaces et souci du d\xc3\xa9tail.

\xc2\xb7 Capacit\xc3\xa9 \xc3\xa0 respecter syst\xc3\xa9matiquement les d\xc3\xa9lais.

\xc2\xb7 Excellentes comp\xc3\xa9tences en mati\xc3\xa8re de r\xc3\xa9solution de probl\xc3\xa8mes et capacit\xc3\xa9 \xc3\xa0 r\xc3\xa9soudre les probl\xc3\xa8mes de mani\xc3\xa8re efficace et efficiente.

\xc2\xb7 Excellentes comp\xc3\xa9tences en mati\xc3\xa8re de pr\xc3\xa9sentation.

\xc2\xb7 Connaissance de Microsoft Word, Excel, PowerPoint et d\xe2\x80\x99autres programmes de la suite Office.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Bachelor degree in a health care related discipline. Canadian Healthcare professional designation preferred
• Fluent in English and French
• 3-5 years\xe2\x80\x99 experience in Medical Information, Drug Safety, Clinical Research and/or equivalent and related experience in the pharmaceutical industry
• Ability to engage well over the telephone with patients, consumers and HCPs
• Can do attitude, with proven ability to meet strict deadlines
• Able to work any 8-hour shift between 7:00 AM - 9:00 PM, if necessary

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Ability to communicate effectively both orally and in writing
• Professional telephone etiquette; active listening and pleasant speaking
• Able to translate complex medical information to consumers and HCPs
• Effective interpersonal and organizational skills, attention to details
• Ability to consistently meet deadlines
• Ability to work effectively in a team-oriented professional environment
• Excellent problem-solving skills; ability to resolve issues effectively and efficiently
• Excellent writing and presentation skills
• Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

The successful candidate will (requirement)/may (asset) have daily contacts with unilingual English-speaking customers, patients or peers from cross-functional teams.

Le candidat retenu aura/pourrait avoir des contacts quotidiens avec des clients, des patients ou des pairs unilingues anglophones d\'\xc3\xa9quipes interfonctionnelles.

What AmerisourceBergen offers

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members\xe2\x80\x99 and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit .

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Schedule

Full time

Affiliated Companies: Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen\xe2\x80\x99s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

AmerisourceBergen