Job Description

North-West Physiotherapy Ltd

is looking for a

friendly, professional, and detail-oriented Medical Office Assistant / Receptionist

to join our growing team in Sage Hill NW Calgary. You'll be the first point of contact for patients, playing a key role in delivering exceptional customer service and supporting daily clinic operations.

We value a

"can-do" attitude

, a sense of

ownership

, and someone who thrives under

minimal supervision

. This is more than just a front desk role, it's an opportunity to grow within a supportive, upbeat, and

fun workplace

.

Key Responsibilities

Greet patients and visitors warmly and create a welcoming environment Answer and manage phone calls, emails, and faxes with professionalism and efficiency. Handle new patient intake, assist with form completion, and maintain accurate records. Schedule and confirm appointments using

Practice Perfect EMR software

Process payments and manage billing, insurance, and funder documentation Track patient coverage and ensure insurance or funder approvals are up to date Support the Clinic Director and therapists with day to day tasks Keep the

clinic clean, neat, and presentable

throughout the day

Assist therapists with various tasks as needed

Manage clinic supplies, order inventory, and report maintenance or repairs Perform other duties as assigned based on the needs of the clinic

Qualifications & Skills

Prior experience in a physiotherapy, medical, or wellness clinic preferred Knowledge of

Practice Perfect EMR software

is a

strong asset

Exceptional communication skills in

English

(spoken and written) Multilingual abilities in

Punjabi, Hindi, Cantonese, or Mandarin

are a strong asset Strong organizational skills with attention to detail Ability to prioritize and multitask in a fast-paced environment Comfortable working with

minimal supervision

Positive, team-first attitude with willingness to help wherever needed Proficiency in data entry and Microsoft Office tools Flexibility with work hours, including evenings and weekends, is

essential

Reliable transportation

to and from the clinic is preferred Must be legally eligible to work in Canada

Why Work With Us?

Supportive,

fun

and team-driven workplace Collaborative culture where your contributions are valued Exposure to a variety of patient cases and clinic operations Opportunity to grow with a reputable, community focused clinic Competitive compensation and flexible scheduling
Apply today to become a valued part of the North-West Physiotherapy Ltd team!

Clinic Hours:
Monday-Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday 9:00 AM - 4:00 PM

Job Type: Part-time

Schedule:

Monday to Friday Weekends as needed
Job Types: Full-time, Part-time

Pay: $16.00-$18.00 per hour

Expected hours: 20 - 40 per week

Benefits:

Company events On-site parking
Application question(s):

Are you available to work flexible shifts, including evenings and weekends, within the clinic's hours (Monday-Friday 9 AM-7 PM, Saturday 9 AM-4 PM, Sunday 9 AM-4 PM)? Are you able to commence employment immediately? If not, what would be your preferred start date? Do you have prior experience working in a physiotherapy, medical, or healthcare setting? Please specify. Are you familiar with Practice-Perfect? If so, would you describe your experience as beginner, intermediate, or advanced? Do you have experience with any other EMR (Electronic Medical Record) software? Please specify. Do you have reliable transportation to and from our clinic in Sage Hill? In the event of a last-minute shift change to cover a colleague, how much notice would you need to ensure timely arrival? Do you consider yourself someone who learns quickly and can adapt to new tasks with minimal supervision? Are you legally eligible to work in Canada? Any Restriction on number of hours per week? Are you comfortable using social media platforms, such as Facebook and Instagram, to contribute to the clinic's digital presence, including posting updates and engaging with the community?
Work Location: In person