Job Description

Great companies start with great people!Citron is a people first organization. Which is to say, our strength comes from our teams of professionally-trained and Citron Certified Technicians. Citron Hygiene is first and foremost a service business specializing in hygiene, sanitation and disinfection services for washrooms and common areas that meet the needs of commercial establishments and property managers. At Citron Hygiene, we have created a fun, inclusive, collaborative, and team-oriented culture. All departments work together to achieve company goals, with camaraderie and respect. We are completely committed to fostering a great culture because we value our internal talent and work hard on maintaining an environment that provides opportunity to those who seek it out.We are seeking a detail-oriented and determined Master Data Administrator who can set up, cleanse and maintain our account and order data. If you are detail-oriented and have a strong ability to think critically and solve problems, look no further.Duties and Responsibilities:Include, but are not limited to

• Setup and maintenance of operational service data for the implementation of Field Service.
• Review and setup of new accounts and contracts.
• Maintain customer records to ensure details are accurate and up to date.
• Process account ownership changes, address changes and cancellations.
• Provide exceptional customer service to customers and internal team members.
• Use of Microsoft Excel to prepare and execute mass data uploads into our CRM and ERP.
• Working in collaboration with the Customer Service teams and Account Managers across the business to ensure the timely resolution of customer inquiries.
• Other duties as assigned

Requirements:

• Minimum of 1 years\xe2\x80\x99 experience in a role primarily focused on data entry and maintenance.
• Minimum of 2 years\xe2\x80\x99 experience in a Customer Service role directly interacting with customers
• Minimum of 2 years working in a fast-paced environment managing multiple priorities with conflicting deadlines.
• Proficient with Microsoft suite package, including advanced knowledge of Microsoft Excel

• Experience with SAGE and NetSuite accounting software would be considered an asset
• Experience with Salesforce would be considered an asset
• Experience working on IT projects would be considered an asset

• Detail-oriented, with strong organizational skills.
• Critical thinker with the ability to solve problems.
• Great communication skills.
• Results-oriented paired with a positive, can-do attitude.

What\xe2\x80\x99s in it for you:

• Benefits including health, dental, vision, and life insurance
• Continuous learning and development: Get the tools, training, flexibility, and autonomy to build your career, be part of our continuous education program.
• Fun, supportive, and collaborative team
• Excellent career advancement and learning opportunities within a rapidly growing and stable company

The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities throughout the recruitment process and to perform the essential functions of this position.

Citron Hygiene