Job Description

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

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Manager, Workforce Management Resource Planning

Position Summary

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Are you a leader with superior analytical skills, a true passion for working with people, and more than 5 years of practical experience in building and implementing staffing capacity plans? If so, consider applying your skills and experience to a leadership position in the Canadian Operations Workforce Management team.

We are looking for a versatile leader to work on the implementation and maintenance of resource plans and staffing capacity models in Canadian Operations. In this role, you will facilitate the process of managing a strategic capacity plan. This process involves running planning meetings, analyzing data, and providing analysis and data-driven recommendations to operational leaders and business partners. In addition to a deep understanding of the dynamics of long-term resource planning, the role requires creative problem-solving, the capability to prioritize, excellent communication and organizational skills, and the ability to build relationships with several stakeholders.

What Will You Do?

• Collect and analyze data to forecast required staffing levels.
• Design, maintain, and further refine models and resource plans to account for multiple factors, such as fluctuations in business volumes, productivity assumptions, attrition, training requirements, projects, and external influences.
• Determine optimal staffing levels, taking into account business plans, capacity, attrition, and other relevant factors.
• Assess impact of initiatives/projects to capacity and workload.
• Provide analysis, insights and recommendations to business leaders and other partners to help drive operational decisions related to staffing levels.
• Formally apply statistical / scientific rigour to staffing forecasts.
• Ensure data is accurate, timely and that results meet the clients' needs.
• Act as a subject matter expert or technical team lead on projects when required.
• Facilitate conversations between Operations and other Workforce Management teams
• Look for ways to innovate and improve this process in a Continuous Improvement environment.

Knowledge/Experience:

• Minimum of Bachelor degree in Statistics, Operations Research, Computer Science, Software Engineering, Mathematics, Econometrics or equivalent.
• Demonstrated experience building and maintaining forward-looking capacity plans including recommended hiring decisions and identification of skilling bottlenecks
• Experience managing people and coordinating work across teams
• Ability to manage multiple changing priorities
• Ability to effectively present complex data adapted to a variety of audiences
• Ability to build partnerships and develop relationships with a variety of stakeholders
• Strong critical thinking & creative problem solving
• Demonstrated experience working with data, including transformation & manipulation experience using methods and algorithms including Queuing Analysis, Simulation, Optimization, Sensitivity Analysis.
• Demonstrated ability to produce meaningful results from data
• Ability to be successful working with a geographically diverse team with most contact taking place virtually
• Ability to balance day-to-day responsibilities with long-term improvement initiatives

Assets:

• Insurance or Financial Services industry experience.
• Experience visualizing data with Tableau
• Experience with R/Python or other advanced analytics tools
• Experience with Workforce Management Software (IEX, Genesys, Pega)
• Experience gathering and integrating external data with operational data.
• Practical leadership experience in an operational environment.

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: 68,400/68 400 - 111,700/111 700

Job Category: Advanced Analytics

Posting End Date: 29/09/2022