Job Description

Scope of Position The Manager, Organizational Development (OD) is accountable to provide leadership, direction and implementation of progressive organizational performance and development strategies and programs. As a key member of the Human Resources Leadership team, the Manager, OD ensures that learning and development, rewards and recognition as well as engagement survey activities align with organizational goals. The Manager supports the creation of an environment in which Alterna employees continue to be engaged, perform, learn and grow in their careers. Leading a team of Specialists, this role is critical in the creation of programs, content and best practices that positively impact the business through talent development, career assessment, management and competency frameworks.
Major Responsibilities

Delivers a full suite of Learning and Development programs and services to the business:

• Leading and overseeing the design, development, implementation, and evaluation of learning & development programs
• Supports the VP Human Resource and the CAO through research, design and implementation of OD policies and practices, creation of annual business plans and the on-going interaction with leadership, ensuring that organizational development supports corporate strategic goals.
• Seeks to improve learning and development methodologies and delivery
• Monitors quality and impact of programs and initiatives
• Analyze business data/trends impacting performance, talent, climate, engagement, and bench strength – and interpret trends
• Champion talent development initiatives to drive business results, promote career growth and facilitate and support change management.
• Proactively manage the Learning Management System (LMS)
• Identify opportunities for organizational development initiatives to drive Alterna’s culture.
• Provides consultation to internal client groups specifically in the areas of talent development, performance excellence and behavioral competencies

Manages the Talent Development portfolio of the organization:

• Oversees all talent development activities across the organization including the design and implementation of various talent development programs including onboarding, leadership development, eLearning, professional development, career pathing, competency management, psychometric tools and team facilitations.
• Design and implement talent development strategies and provide expert support to business to ensure business needs are met and client groups are provided optimum service delivery.
• Provides advisory services and expertise with respect to learning needs analysis utilizing various tools and research trends.
• Conduct needs assessments, research and proposes solutions, lead implementations and manages initiatives on an on-going basis.
• Design and conducts leadership development initiatives and departmental team building sessions

Participates as a member of the HR Leadership Team:

• Partner with HR and the leadership teams on talent reviews, succession planning, and talent development processes; develop and recommend specific action steps to help development areas.
• Provides business driven and client-focused input to OD strategies, policies and programs.
• Continuously seeks to identify and implement process efficiencies and service delivery improvements, ensuring deadlines are met and needs of clients are fulfilled.
• Manages and oversees OD projects, programs and initiatives within the OD team as well as corporate wide.
• Acts as a SME on corporate projects, committees, initiatives and strategic planning activities.

Manages the on-going activities of the Organizational Development team:

• Contributes to the setting of annual performance agreement measurement methods and objectives within the TEL process for the OD team.
• Analyzes current state, identifies business requirements, and recommends enhancements to processes to improve quality, increase efficiencies, and achieve a high performance team.
• In collaboration with the team and business stakeholders, reallocates resources as needed to provide a consistently high level of service.
• Leads a team to develop, deploy and maintain enterprise learning programs applying adult learning principles and corporate change management methodology.
• Leads a team to research, design and implement new OD programs and enhance/improve upon existing ones.

Qualifications Educations / Certifications / Experience

• Minimum seven years’ experience working as an OD Consultant position or an equivalent role including proven expertise in learning and development, performance management, rewards and recognition and succession planning
• Minimum seven years’ experience in a learning and development environment including instructional design methodologies, learning technologies, facilitation, and project management.
• Proven track record of implementing change management principles and methodology in complex enterprise-wide programs
• Experience managing and coaching a team of professionals
• Experience in an FI is preferred
• Post-secondary education in a HR management is an asset.
• Bilingual would be an asset.

Knowledge & Skills

• In depth knowledge in the areas of OD, Adult Learning principles, learning management technology.
• Deep business acumen of Alterna/Financial Services
• Significant experience in providing both strategic and operational OD advice and guidance
• In depth knowledge of Alterna’s OD Policies & Procedures.
• In-depth knowledge of performance management, employee engagement succession planning, organizational and leadership development, and high potential programs.
• Strong project management skills;
• Hands-on experience in defining and implementing talent development initiatives that have improved business performance, fostered retention and developed the employee population
• Strong business writing skills including policy, procedure and report writing.
• Advanced PowerPoint, Excel and Word skills.
• Demonstrated ability to effectively communicate with all levels of an organization
• Certification in Human Resources, Organizational Development and Change Management preferred
• Experience implementing and working with HR technology, including HRIS, talent management systems, learning systems, etc. is required
• Strong coaching, development and feedback skills.
• Management and supervisory skills.

About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has been the good in banking™ for over 110 years and, based on assets under management, is one of Canada's Top 10 credit unions (CCUA, 2021). Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank. Together, we have $10 billion in assets under management. As the first full-service, member-owned co-operative financial institution outside Quebec, Alterna Savings shares its expertise with more than 185,000 members through a network of over 30 branches across Ontario, that includes partner Peterborough Community Savings; as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the All point Network in the US.
Working at Alterna Alterna offers a fast-paced, impactful work experience in an organization that cares about doing good. For over 100 years, Alterna has been creating financial services that transform lives for the better, all while giving back to our community. We are incredibly proud of our corporate culture, where everyone works together towards a common goal, the financial wellbeing of our members and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for six years running. * Although we appreciate all applicants, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

• Alterna is compliant with the Ontarians with Disabilities Act. If you have a disability, please contact the recruiter to let us know how we can accommodate you.